EverlaneReviews of everlane.com

Ordered slippers took two weeks to arrive. Sizing rubbish ordered a 5 they fit my friend who is size 3. Can't return as reduced 30 pounds not cheap slippers. Avoud

First time ordering from everlane. They cancelled my order without telling me why. Turns out they sold me something that was sold out. Two days later I find out. Too late to order something else. Poor communication; poor website. Probably the last time I order from them. Doesn’t bode well.

This is the second time they’ve messed up my order. The first time they sent me the wrong order. As they’re always running low on stock, they couldn’t replace the chinos with the colour I initially picked. I obliged and went ahead with the colour they had in stock - the fit was pretty average. This time I thought I’d order different items like trainers, workout outfits and standard tees (items that don’t really need tailored fit). The order for some reason was split into three despatches: 1. Trainers, shorts 2. White tee 3. Black tee. Looks like a very sustainable and environmentally friendly way of logistics. The trainers were shipped immediately followed by the black tee a week later HOWEVER, the black tee arrived first and when I checked on the trainers a month later, I found out that they were “lost in transit” and that they do not reship orders to Australia so my only option is a refund. My white tee is currently somewhere in the ether. As you can imagine, I was left very disappointed as I was hoping for a nice birthday gift to myself. Lesson from this: there are many more options out there that do a better job with the product and it’s logistics. Don’t be fooled by its clean marketing and promises.

I bought one pair of jeans that fit like a glove, so I went back and bought a second pair that were supposed to be the same. They were nothing alike. They charged me for return shipping.

It's rare that I leave these reviews even when service is poor, but this time I felt it really needed to be highlighted. I ordered 3 t-shirts on the 2nd February. After about 2.5 weeks of no tracking update (the order should have been with me by this point), I emailed to enquire. They quite condescendingly sent me to the tracker, which I literally contacted them to tell them hadn't updated. My next email follow up yesterday I asked them to confirm my order was not lost, to which they responded it appears to be lost, so brazenly. At least, they refunded me, so I was relieved to avoid the refund issues others have been having. The most passive customer service I've ever experienced, and in hindsight frustrating to have wasted time with Everlane. Like others have said, do not order Everlane to the UK.

I made an order on Feb 4, 2022, confirmed shipping message received on Feb 5 saying that the merchandise will arrive in 5-8 days. As of today, Feb 20, 2022, I haven't received anything but daily advisements from Everlane. Very disappointed.

Bought a pair of chinos, delivered and dumped on the doorstep. Product itself was incredibly poorly cut and shapeless. By the time they’d arrived, the product had done on sake for half the price. I’m going to have to take them to a professional tailor to get them altered as at the time of purchase, I didn’t realise I’d be stuck with the cost of returning these trousers to the states.

DO NOT ORDER FROM EVERLANE. DISGUSTING CUSTOMER SERVICE. ORDERED A PRODUCT THAT WAS "IN STOCK" - 3 DAYS LATER GOT AN EMAIL SAYING MY ORDER WAS CANCELLED. HAVE NOT YET RECEIVED A REFUND - IT'S BEEN A MONTH.