EverlaneReviews of everlane.com

Sizing way off and now I have to pay 8 quid to return! Won't use everlane again.

I bought a coat from Everlane which didn't look like it did on the website. When I went to return it I had to pay £8 and dropped off the parcel at an Inpost locker. To my surprise, the package arrived back at my door a few days later. I emailed their customer service who took days to respond and then sent me a new code. The new code didn't work on the Inpost locker. Obviously this is incredibly frustrating as I just want to get rid of the coat and get a refund, plus I have already paid for the return. Customer services have now sent me a DHL label that I need to pay to print myself in order to send the coat back. I've requested a refund for the £8 return charge for the codes that did not work, but they have refused to refund me and laughably offered me store credit for the cost of the printing - as if I'd be shopping at Everlane again after this experience. I wish I had read all the terrible reviews on here before I bought from this brand - what a massive waste of time. I'm still working on getting the coat back to Everlane and will keep updating this review until this is sorted.

Sadly I won't be ordering online again with Everlane. Mistakes in stock and poor customer service. I ordered a merino wool beanie, they sent me a pair of giant men's pants instead. They said I can take it to charity, and they will send me the money. This money doesn't cover the cost of driving to a charity shop. After 1 month I had to follow up again because I never received the money. So much unnecessary hassle. Sadly I won't be ordering online again.

I have a strange reaction to synthetic fabrics (especially around the pit area) so I exclusively buy cotton, linen and wool. I bought a cute top from Everlane that says it's 100% cotton, but it gave me a rash! I washed it and tried it again to be sure but it happened again. So either they are claiming to use X material when they are not or it has some sort of coating on it. Not happy and won't be purchasing from them again.

I should have read this topic before placing my order!!!! I saw good reviews from YouTube about this brand and the lady is in Australia too, so I decided to place my order. Oh dear! It took more than 3 weeks since I placed my order to arrive. I then returned half of the items. Now at the mark of 30 days since I sent them back, nothing from Everlane to confirm receiving my return. And no refund until now!!! What the hell? It is not even from China, it is from US! Won’t ever order from them. They are not cheap either! I often purchase from Mango which is in Spain, orders often took only 1 week and refund will arrive the bank account within 2 weeks!!!

Awful quality. Awful customer service. Product was of terrible quality - cheap material poorly constructed. The garment sizing was 1/2" over what was at the top end of the guide, which I was told was 'acceptable industry tolerances' (conveniently set at 1/2") and as such would not qualify for a free return postage. As someone not in the clothes making or selling industry, I do feel this is questionable to pass this on. More so that at no point in the selling of the garment that I was made aware this rule applied and would be a determining factor in the returns process. Utter dross. Update. After much back-and-forth they provided free returns shipping. The comments about the clear lack of quality control in their products, and their acceptance of this poor quality, still stand. They offered a 20% discount on future purchases in response to this review. It will never be used.

Incorrect item disguised as correct item delivered. I ordered a pair of Everlane Super Soft Relaxed Jeans in light vintage blue. What arrived was a pair of high rise skinny jeans in dark blue. What was even more bizarre was that the labelling, belonging to the Super Soft Relaxed Jeans, had clearly been ripped from the Super Soft Relaxed Jeans, and stuffed in the back pocket of the high rise skinnies to make it look as if these were the correct jeans. Everlane did very quickly and efficiently sort the issue out, giving me a full refund and allowing me to keep the jeans. I don't know what had gone wrong on the supply end, but it was dealt with and managed. 3 stars- 1 star for the wrong item and the strange label which looked as if it had been ripped from another pair of jeans, and 2 stars for the management of the issue. Will order from Everlane again - hopefully this is a one off.

UPDATE: Everlane reached out with lovely, easy, and very helpful customer service. I have raised my review to four stars because I appreciate it so much.