Tracy
Probably the right choice - but plan on it taking some time
*Edited 8/9/25 I revised my review because Everhem did everything possible to make the situation right. They sent out the installer for a second visit. I'm happy with the end result.* Communication with this company is particularly poor. The information needed to measure for curtains accurately is not provided on the website. It required of me a trip to the showroom, a consultation with one of their designers, and numerous emails to have the information I needed. I wasn't happy with the quality of the linen available so I ordered linen drapes from Loft Curtains for my living room and Cotton/Linen blend drapes from Everhem for my bedrooms. I paid Everhem generously for the services of their installer to come and install the drapes. I was not informed - until he was half-way through installing the living room drapes - that he was instructed 'not to touch' any drapes provided by a different manufacturer. He was able to hang them but was unable to provide any adjustment to the pins. As a result the curtains were installed poorly, pooling at the bottom while they were precisely measured to just meet the floor. To exacerbate the issue, he claims he ran out of rings on the last set of drapery. It was 5 PM on a Friday and I'd hazard to guess the real problem was that he wanted to leave the job. He promised he'd get the materials he needed and return to 'make it right.' However, after no contact from Everhem about this incomplete installation, when I reached out to them, they informed me that they sent the additional rings directly to the house and I was responsible for completing the installation myself. There was no mention of a credit for the work that was not done or any other attempt at providing a resolution. I will not be providing Everhem with any further business and will direct my clients elsewhere. It has been a hassle from the moment I started with them and not worth the results in the end.
Response from EverhemAug 1, 2025
Hi Tracy, Thank you for sharing your feedback. We're truly sorry to hear that your experience with Everhem didn’t meet your expectations. We understand that communication is key, and we regret any frustration caused by the number of steps required to get the information you needed. While our website provides measuring guidance for Everhem products, we recognize that your project involved a mix of vendors, which can make things more complex. We did our best to support you through additional emails and consultations to bridge those gaps. Regarding the installation, we sincerely apologize for the confusion and inconvenience. Our policy is to only install and adjust Everhem products, which is why our installer wasn't able to modify the drapery from another vendor. Had we known in advance that your non-Everhem panels needed adjustments, we would have communicated that more clearly. We also apologize for the missing rings and the resulting incomplete install. While our team did send the additional hardware to your home, we understand that expecting you to finish the job yourself was not the right resolution. We’ve now scheduled a follow-up installation to properly complete the work, including helping with the adjustments to your non-Everhem drapery as a gesture of goodwill. Please know that we always aim to leave our customers with a seamless experience and beautifully installed drapery. We hope this final visit helps resolve things to your satisfaction. Warmly, Everhem Team
