Pedro L.
Didn’t receive the same part number I…
Didn’t receive the same part number I requested, I received an older version of the part with a lower power current rating. Shipping was weird I even talked to fedex and was told my package was lost, then euybike stated it wasn’t lost and on a plane. But fedex had it listed at a facility in California for 5 days. Responses were every other day via email. I had to order a battery charger via website to get a replacement controller. Why not have all the parts on the website like other manufacturers have it.
Response from EuybikeApr 6, 2025
Sorry for the bad customer experience. As we are always optimizing our controllers, there are many versions of the same bike model controller, and customers can't be sure which model they are purchasing, so we don't have a controller purchase option listed on our website. I've asked the support team to refund you, if you have any other questions, feel free to contact us.



