EuybikeReviews of euybike.com

The product was great,but I had to wait almost a month to receive my order.

Bike arrived broken front assembly completely broke. Called the provided phone number multiple times in multiple days to only get busy signals period. They do respond to emails, but expect the day they did ship out a part that was supposedly going to be able to fix the bike. But they only shipped the motor not the entire assembly. The other side is warped, so the entire assembly would be needed to be completely replaced. So you would actually have to take every spoke off to make the repair. I have requested a return labels and a refund. 2k investment and the metal around hubs are cast and cheap as the box was not even damaged so wouldn't take.much to break i wouldn't trust on long rides in wilderness/woods where you could actually have issues and be stuck.

Petite height will not stay fixed it turns side to side and also depresses all the way down and even when the seat is bottomed out the lowest setting it's still more than 30 inches off the ground which makes it very hard when you stop the bike to keep it upright the pedals are too close to the seat when you on the upstroke there's little to no room for your feet and they practically hit you in the bottom acceleration is slow for the strength of the battery and supposedly the 750 watt motor it behaves more like a 500 w other than that the assembly of the ebike was easy enough that's the reason I gave it to Stars instead of one

When I ordered the C3 e-bike the offer claimed to come with a holiday special and was suppose to come with a phone holder, fender and a tool kit. When in fact these items were stock and come with every bike purchased. It was very misleading and when I addressed customer service they were not very helpful As expected in today's world. I can say I was not happy with the service and the response I received from EUY bike .

I give Euybike K6 Pro a 2 star due to this bike came to me damaged. The phone number on their site doesn’t work. Therefore, I don’t know why they even have one. I had to email them which I found they returned my email in about 12 hours. Although that worked, this type of customer service will never justify a 5 star for me. I do think the bike could justify a higher rating. But again this bike came to me damaged and it also had other issues. They did send me the replacement parts and videos to fix the problems, but like told them, I didn’t buy a brand new bike to work on it. This bike sat for two weeks awaiting parts. Also the battery was stuck and they told me to pick the bike up and drop it on the rear wheel until the battery dislodges from the bike. I had to do this about 2-3 times before the battery came out. I was told to take a knife and shave the plastic edges of the battery until I was able to pull the battery out. They also said they upgraded the headlight where the new way of mounting had no instructions. Hopefully they fixed this on their website and in their users manual. Now understand, it took 12 hours for me to get these instructional fixes. They did reimburse me $100 for my troubles. I was able to ride the bike and it rides ok. I was unable to get the ride that the people on YouTube doing their so called reviews got. I told Euybike I think they should have just replaced the bike. They said the issues I had didn’t warrant an exchange or replacement. They did tell me to take it to a bike shop. I did not have a way to transport the bike, and some of the shops in my area were hesitant to work on e-bike they didn’t sell due to battery issues and insurance (UL certified). This required me to work on the bike myself, although I told them I’m not a bike mechanic. In saying that, I think I fixed most of the issues. The front brakes still rub and there’s some clicking noise coming from somewhere but I’m tired of the back and forth so this bike is just a 2 star for me. I will take the bike to a shop once I get a bike hitch. I would fold and put in my vehicle but this bike is heavy, awkward, and 81 pounds. Anyway, don’t let my experience give you pause on buying. I hope you have better luck in your purchase if you decide to buy.

Didn’t receive the same part number I requested, I received an older version of the part with a lower power current rating. Shipping was weird I even talked to fedex and was told my package was lost, then euybike stated it wasn’t lost and on a plane. But fedex had it listed at a facility in California for 5 days. Responses were every other day via email. I had to order a battery charger via website to get a replacement controller. Why not have all the parts on the website like other manufacturers have it.

The new throttle sent to me worked for a day. And this is after you initially sent me the wrong one. I’ve had your E bike for a year and a half, with fewer than 100 total miles and it’s down again. This time it won’t hold a charge for more than a half mile. It worked fine for one day after I installed the new correct throttle you sent.

UPDATE: I have received the replacement bike and was able to put it together. Putting this bike together takes longer than you'd hope. About an hour if you are handy, definitely longer if you don't do this often. The bike is heavier than you'd expect and I wish it locked into place once folded to be carried easier. Some parts and pieces really aren't the most thought out but still come together. The rear rack I had to really man handle to line it up in order to screw it in place. During my initial ride the gear shifter seems to have some issues moving between gears properly from 4-7. I've had to tighten the handles and hope it won't be a continuous thing to redo, as it is a hazard. It does get up to speed and is amazing for the hill I live on. All electrical works properly, but I have yet to try the front light. Overall, 2/5 the customer service is great, the discount is the only reason I'm keeping it, and the bike is frustrating in ways that have to be redesigned. Initial Review: The company delivered a bike that was in disrepair. I was unable to put the peddles on, the bike seat, or the rear rack. There was dust on the bike as if it had been sitting for a long time in a garage, and the paint is chipped in some places. I am being delivered a new bike and will update.