EuybikeReviews of euybike.com

Bike was packaged well and easy to assemble. Everything worked as it should. The dual motors deliver plenty of power, even for steep hills, and the seat is comfortable. Very pleased with the quality and value of the bike.

Good quality and service

So the bike rides well I've only had it for a week. My issue is with the customer service. I bought the s4 mx pro . It was supposed to come with fenders as per. I got one. It was supposed to come with rear view mirrors . I had to email customer service because it didn't have them . They took a day to get back to me. Then they shipped them. Overall the issue is customer service it would be nice to have a number to call to talk to a human being instead of waiting on an email. Hopefully the bike holds up well over time.

I give Euybike K6 Pro a 2 star due to this bike came to me damaged. The phone number on their site doesn’t work. Therefore, I don’t know why they even have one. I had to email them which I found they returned my email in about 12 hours. Although that worked, this type of customer service will never justify a 5 star for me. I do think the bike could justify a higher rating. But again this bike came to me damaged and it also had other issues. They did send me the replacement parts and videos to fix the problems, but like told them, I didn’t buy a brand new bike to work on it. This bike sat for two weeks awaiting parts. Also the battery was stuck and they told me to pick the bike up and drop it on the rear wheel until the battery dislodges from the bike. I had to do this about 2-3 times before the battery came out. I was told to take a knife and shave the plastic edges of the battery until I was able to pull the battery out. They also said they upgraded the headlight where the new way of mounting had no instructions. Hopefully they fixed this on their website and in their users manual. Now understand, it took 12 hours for me to get these instructional fixes. They did reimburse me $100 for my troubles. I was able to ride the bike and it rides ok. I was unable to get the ride that the people on YouTube doing their so called reviews got. I told Euybike I think they should have just replaced the bike. They said the issues I had didn’t warrant an exchange or replacement. They did tell me to take it to a bike shop. I did not have a way to transport the bike, and some of the shops in my area were hesitant to work on e-bike they didn’t sell due to battery issues and insurance (UL certified). This required me to work on the bike myself, although I told them I’m not a bike mechanic. In saying that, I think I fixed most of the issues. The front brakes still rub and there’s some clicking noise coming from somewhere but I’m tired of the back and forth so this bike is just a 2 star for me. I will take the bike to a shop once I get a bike hitch. I would fold and put in my vehicle but this bike is heavy, awkward, and 81 pounds. Anyway, don’t let my experience give you pause on buying. I hope you have better luck in your purchase if you decide to buy.

Passenger pegs no installation manual

The whole buying experience was hassle free, item arrived within a week and product exceeded expectation. Will definitely recommend

Purchased the K6 Pro for my wife and I and we have been enjoying these bikes for over 2 months now and over 600 miles. Durable frame, excellent design that handles both off-road and on paths well. This bike turns heads and has people asking questions! Such a fun bike to ride and smooth performance all around. Customer service is top notch. I would definitely purchase again from Euybike.

Good bike for an enthusiast. The manuals are comprehensive, and include instructions that most don't. Know your settings before messing with changes. I recommend a stainless chain and cartridge if you ride in salt and snow. All in all a real head turner and fun to use.