EuybikeReviews of euybike.com

Incompetent company. From the get I had to wait a month for my bike to restock. Then when it was in stock and the bike was shipped, they had the wrong address. They had enough time to correct the address but did not, so my delivery was 5 days late. By the 3rd day I canceled and they had time to call fedex to help cancel but did not, so the package still came. Happily the bike was returned without much issue. I did received a front bike bag as compensation that arrived with no problem, (go figure). The bag is not esthetically pleasing at all, (garbage bin). I will not order from this company even if they offered me a free bike.

No one is listening to me and the tire does not work right and I cannot use the bike.

Nothing in stock for parts always has to come from China!

Not only are they of questionable initial quality, they have many problems. We purchased two of these for our daughters. One had a battery failure, one had a ecu failure, then the first one had it's ecu failure. The whole time, both of them struggled with brakes that need CONSTANT adjustment - think every ride levels of constant. Then it got worse - the brakes started randomly failing when squeezed. Not needs adjustment, but actual failure. They would do nothing. We didnt realize this until the accidents happened. As I said, both bikes have been in bad accidents. One injured the two girls on the bike so badly one of them needed to go to the emergency room with a broken arm and massive cuts and scrapes. The second accident sprained an ankle and ended up with stitches. Both times the brakes failed to work on a hill. The first accident effectively totaled the bike bending the forks and ripping the seats. The 2nd my younger daughter (12) is too terrified to even ride it. I've spent more time fixing, adjusting, and working on these bikes than any other bike I've ever owned. They're dangerous, they're low quality, and they're absolutely not worth risking your loved ones.

In August 2025 I purchased a EUYBIKE K6 Plus electric bike in Germany via the EUYBIKE Europe online platform. I am a 67 years-old normal-weight and careful rider. This is my experience with my e-bike. • For the price of a EUYBIKE K6 Plus, one cannot expect a high-quality product. However, one can expect that the e-bike is fit for the purpose it is made for. When EUYBIKE sells an e-bike with a powerful 90 nm motor, with full suspension and with fat off-road tires, one can expect that the components such as the motor and the brakes are suitable for operation on dirt roads, uphill and downhill. • Obviously, the K6 Plus is not suitable for this kind of operation. My e-bike broke down after 3 months and 400 km (electric motor defect, rear brakes defect, front brakes defect, kick stand broken off, corrosion). And I am not at all a hard-core cross-rider. I am a 67 years old normal-weight rider, and I ride carefully and slowly. • EUYBIKE does not respond to my e-mails regarding my warranty claim and ignores all my numerous e-mails and reminders. • EUYBIKE has no official company office address in Germany or in Europe. There are only 2 addresses published on the website (in Poland and in France), but these are only the addresses of the logistic partner companies. Contact is only possible via e-mail. • EUYBIKE sell their products in Germany via their European online platform, which is also in the German language. Therefore, EUYBIKE is subject to the German legal rules regarding the sale of goods, consumer protection and product warranty. • EUYBIKE ignores their legal warranty obligations towards their customers and simply breaks the law applicable to the sale of the bike. • The current status for me is that after I used the bike last year for 3 months and 400 km, it is defective and cannot be used any more. The electric motor is not working and the front and rear brakes are defect. Although the bike is clearly under warranty, EUYBIKE Customer Support is not responding to my valid warranty claims and totally ignores me. A repair is for me as well as by several local repair shops not possible. This acquisition of this e-bike is for me unfortunately a total loss of money. • EUYBIKE evades their legal obligations as seller of goods in Germany, and intentionally violates the law. Therefore, EUYBIKE has to be considered as a fraudulent organisation. • I can only WARN everybody to purchase e-bikes from EUYBIKE: o The K6 Plus components are of lowest quality and are unsuitable for the purpose this e-bike-model is built for. o The buyer (at least in Germany) has practically no professional service and no warranty protection. o EUYBIKE (at least in Germany) has to be considered as a fraudulent company, as they evade their legal liabilities towards their customers, such as warranty obligations. o As EUYBIKE has no official company office address in Germany or in Europe, buyers in Europe have practically no possibility to take any legal action against EUYBIKE to pursue their warranty claims.

I bought the bike and its been terrible. It sits for months and months broken waiting for replacement parts. Company refuses to compensate mechanic fees back even though its under warranty. Some parts need replacing more then once, like the motor. Every part has been replaced besides the frame and it still doesnt work. The company refuses to extend the warranty. The company refuses to send a new bike so im down over 2,500 dollars. They take zero responsibility for their broken product. Do yourself a favor and buy from a different company.

No communication on the delay of my order. I had to reach out and ask after my delivery date had passed for two whole days.

Sent me a new rim and motor for the K6Pro. It arrived without any nuts or spacers on the new bolt and was damaged with the wheel threads/bolt poked through the box with damaged threads so I couldnt even use the bolt from the old rim and motor to thread it on making it useless. Even sent a picture of how the bolt was poking out of the side of the box for it to have been damaged during shipment from Cali to Phila. When emailing them about the issue, customer service said it isnt returnable. So $300 + shipping later and they basically told me that Im beat. If I could've given 0 stars or even negative stars I would have. It stinks because the bike WAS a good bike for a short period of time but if something breaks and you need replacement parts and they send them but are damaged or broken by their carrier or their own poor packaging they expect you to just deal with it as your loss???? Horrible customer care and customer product service sadly because the looks of the bike were unlike any other but the customer service was just a negative negative almost unnerving experience.