euhomy.comReviews of euhomy.com

A couple months after buying my ice machine it stopped working and started making a weird sound. I tried cleaning and restarting and all the tips n trick in the book. Finally I messaged euhomy about my warranty. Everyone was very helpful and quick! Customer service was great. Once I sent in proof pictures, my new ice machine was sent almost immediately. I even got a check up to make sure everything was running good (thanks Chris). Also I love the ice this machine makes. I've purchased others but these make very solid small ice cubes.

The ice is wet. I drain it the best I can, then put in a really cold freezer. I bought an ice pick. It's a mixed experience.

I was having an issue with my Euhomy Nugget ice maker. I contacted the support email after reading the manual that came with the ice maker, I sent in my 1 year warranty info, copy of receipt and a video of what it was doing. I got a response within a few hours, even though it was on a Sunday. Lily and Chris were both very professional and informative. They gave me a solution and requested additional information. I sent it back and they immediately resolved my problem in a positive way. I wish all companies were as efficient and helpful as Euhomy was. Their customer service is exemplary. I highly recommend their products! Thank you for your help.

I just purchased this machine on July 8th, delivered on July 10th. It hasnt even been 3 weeks yet and I am already dealing with the machine making terrible mechanical noises and now wont even work because I get an error code "E". I tried following the manual and suggested steps to fix the code, and those have not worked. Incredibly disappointed and frustrated with item.

The spheres are way too small compared to what you advertise in your pictures. Very misleading!

Great communication and customer support.

I had an excellent experience with Euhomy customer service. The representative responded to my inquiry within 24 hours and was professional, courteous, and genuinely helpful throughout the entire process. My replacement product arrived within a week, which exceeded my expectations. They also provided excellent follow-up to make sure everything was resolved and that I was satisfied. It's refreshing to receive this level of customer service. I highly recommend Euhomy based on this outstanding experience.

Customer service was great. Sent me a new cooler after 1st one was broken during shipping. Would order from them again.