True Religion Brand JeansReviews of eu.truereligion.com

Awful customer service. Asked about a refund was told several pieces of incorrect information such as I could return my store bought item to a warehouse then told different when questioning them about this. They never properly read my emails or gave a personalised response. Felt like they were not bothered. Don’t shop here, not worth the hassle. Will be telling friends and family of this experience.

Placed an order on the website for a jacket, which was shown as in stock. As I did not receive a dispatch E-mail after several days, I decided to login to check the status, only to find out they could not fulfil due to stock issues. This things happen, so no issues, but at no point I was contacted about the order or stock not being available. When I contacted them, I was informed the order will eventually be cancelled after 7 days, that they could not cancel it despite having no stock and that I had to wait. Never heard anything so ridiculous. After the 7 working days from the moment I was informed the order will be cancelled, nothing. I contacted them again and was told they will cancel the order and issue a refund straight away. I got the cancellation E-mail saying that the order was cancelled but the refund will take another 5 working days. I waited 6 working days for the refund and nothing, of course! Chased them again and they said they had issues with their system and will now issue the refund and this will take 7 to 10 working days!!! What???? This is over a month since I placed the order, which they could not fulfil, did not tell me they could not fulfil, told me they could not cancel it and had to chase the refund twice and still no money! Awful company. Will never buy again from them.

I will start with a seriously harsh warning, not that anyone should need it, having seen the overall score of this website on the Trust Pilot page. Wr cannot all be wrong! NEVER USE THE TRUE RELIGION WEBSITE to purchase TR clothing. I give a score of 0/100. These people are crooks. I have been a loyal customer of this brand for 10 years now. That’s over half the time it’s existed. I have spent genuinely tens of thousands on the brand in that time, both for others, and my large personal collection. To be clear, the quality was / is of a very high standard. I personally believe the standard has dropped somewhat over the last few years, since production shifted from USA only...to factories all over the world...but this review is not about that. To be clear, the only jeans I wear are TR, and I wear them everyday. Still love them. That’s not the issue which concerns me, and should also worry other potential online customers of this brand. This review is solely about the website, and how shocking their practices are. Sadly this is nothing any of you won’t have read before, as I also read countless reviews on here, saying the same thing I am writing now. Basically the website is not run by the same people who run the stores. Lots of the people in the stores will go out of their way to help you, so please don’t hesitate to buy in store. However, like most...I enjoy a good deal when I see one. And online shopping should be easy and hassle free right? Wrong. Not with these scum. That might sound a harsh word to use, but I have given this company every single chance to right the wrongs, and they simply do not care. The people in charge of the website are useless from top to bottom and none of them can emerge from the situation with any credit at all. They are fully aware of the underhand practices they use, and have no intention of stopping. So basically, despite it being a UK site (if you are in Spain or another European country, you get a totally different version of the site) the people on the phone actually are based in America and the goods ship from Belgium. Already sounds weird right? When you look on the site, there’s often some amazing deals. I mean, I remember when you could not find these jeans for less than £200 anywhere. Often the website has deals where the jeans are £30. And the tees are less than £6. Who wouldn’t jump onboard for a bit of that? Don’t do it people. It’s a massive scummy con. You see, they have hardly none of that stock in the warehouse. And what’s more they don’t care. They will still let you order it though. And pay. PayPal debits the money instantly. You will then face a 2day wait normally, to receive an email that’s missing a tracking number for normally around half the items. In some cases all the items. You DO NOT, get told there’s a refund incoming. And all the items ordered and paid for with your hard earned cash, are still on the email. So if it’s your first time, you might not realise some have no tracking number next to them (meaning they won’t be posted) So you might expect to receive all the items you paid for? Crazy idea right. Sorry to burst your bubble. It rarely happens. I’ve made well over 10 orders in the last few months. Only 1 was 100% fulfilled, and that was a 4 item order. The first you might know of the fact you won’t get your items, is the DPD man handing you a parcel half the size you are expecting. Let me also helpfully add, they send you a reciept in dollars, even though you pay in pounds, and they claim it’s UPS who will deliver. It’s not. Always DPD. Hence why the tracking they provide, never works on the UPS site. Which is super handy. Anyway, your incomplete order is here. In my case, 4 recent orders totalled £1000. Guess how much was missing? 50% ladies and gentlemen. It’s been almost 3 weeks now. Do you think my money had been fully refunded? Lol. No. £500 is a lot to be owed! Good luck trying to get the money back. When you call up, you speak to literally the most patronising people you will ever deal with, who have no care in the world that you are £500 down and it’s almost Christmas. They won’t refund you. They will tell you that they intend to fulfill the order and to give them a extra week to do so. I’ve ordered countless times from them and this has never happened. If you get an incomplete order, you are done. It’s not coming guys. Forget it. So you wait a week like they asked. And call again. And you get fobbed off by more soulless human beings who are employed solely to wind you up and get a reaction. They won’t help you at all. They will however instantly hang up, if you get annoyed with their patronising tone and lack of support. So after calling for 10 days solid and speaking to 10 different people who won’t help, you open a PayPal dispute against the company. Well in my recent case...4 different PayPal disputes lol. That’s right. Despite me spending tens of thousands on their product, loyalty gets you nowhere, so your forced to do this. To be clear, this isn’t just the one time. No, I’ve done this multiple times, and it’s been the only way I’ve got my money back. Sadly that’s currently still not good enough. They normally panic and refund you instantly after you make a claim, but not this time. Even though they know they owe me the money and we both have the proof! So I’m still currently out of pocket significantly. If you wonder why I kept ordering, I did so because I don’t live near a TR store and I simply can’t afford their standard prices. Even sale prices in store can be steep compared to online. So despite knowing what I was in for, each time I ordered online, I kept doing so, in good faith, thinking each time that maybe they had changed, and learnt from their mistakes and sorted things out. A bit like someone in a rubbish relationship lol. But sadly, they hadn’t. So heed this long winded warning. I will never again spend a single pound on the website, no matter how cheap the items are. Because they rarely even turn up. All we are doing, is loaning the company money, which is then withheld from the customer until you file a case against them with PayPal. This has happened to me 10 times this year alone at least. Only on this most recent occasion, I cannot even get my money back yet. The next step is a solicitor. This company is losing so many customers so fast, all because of its awful website and the lack of customer service that goes with it. The shops are way better. Spend your money there, or not at all guys and girls. This website is run by villains, who are literally robbing people. Absolutely disgusting behaviour and I am happy to spend an hour of my time writing this email to make this point clear. Finally, you will also notice if you check the site every few months, items you ordered and paid for, then never received, then had to spend weeks getting your money back on, will dubiously reappear on the site! If that’s not absolutely dodgy, I don’t know what is. Lol. I’ve actually tried to order the same items multiple times over 6 months. Never received them and always had to make PayPal claims or countless calls to get my money back. They never ever ever ever have refunded me without me having to call multiple times. I’ve genuniely nevertheless known any company like it in my whole life! It’s beyond a joke. There’s no defence for it. I’ve told them for 2 years about the inventory problems on the site and the awful customer service. But it’s only got worse. Seriously avoid these clowns at all costs.

ZERO STARS!!!! As others have stated. I placed an online order Dec 3. Decided to check status today, Dec 7 and all items show unable to fulfill. Called CS to inquire about refund. Told I had to wait until Dec 13 so they could fulfill their processing and shipping time for items they can’t fulfill or ship to me. Then I asked to just cancel my order. Stated they couldn’t cancel because they may find the items in store or at an outlet. WTH??? You either have the items or you don’t. This is the first and last time I will order from them. I asked to speak to a supervisor and was then talked over, put on hold for ten minutes then told the supervisor would have to call me back in an hour, when they would no longer be open. When I pointed that out I was told oh well she can call you tomorrow. Janine was the rep and her customer service skills are garbage. I won’t apply to everyone there because that would be unfair. But I Vernon hope this is not the norm, although judging from other reviews it is. BUY IN STORE IF YOU REALLY WANT THIS BRAND BUT ANY OTHER BRAND INCLUDING FROM WALMART WOULD BE BETTER!

Avoid buying from this site..this company is a joke..I order online which 3-5 days delivery.more than a week of waiting,I contacted customer service and gave my order number they said they are checking against their stock in the warehouse.On your site it's available?It's seems like your system is going backwards and for the price the customer pay for the clothing better service should be expected.Anyway day after contacting customer service I received an email saying they are cancelling my order.Now I'm waiting for my money back..Time wasters!

Purchased 5 items, only ever received 3 of them. Charged for all 5 items. No response from customer services at all, how is this company trading ?

A dishonest company with dreadful customer service. Wish I'd read other reviews before ordering online, the company is a complete shambles. Surprised they are allowed to operate in the wY they do.

Avoid they will draw you in with a big sale and cheap prices then when you order they will email you a few days later saying your item is not in stock.