True Religion Brand JeansReviews of eu.truereligion.com

I ordered my son jeans before checking the reviews and I was devastated when I saw some of the reviews but omg I was wrong to worry. My son is over the moon with them. They are great quality, comfortable and there nothing fake about these jeans. Great quick service. Thank you so much.

Worst company ive ever dealt with never sent my order out but took my money and kept saying they was trying to find my order every time i got intouch they kept telling me to wait 24 hours id wait and nothing happened after contacting them constantly after 4 weeks they tell me the item is out of stock and ive got to wait for a refund i then had to chase them up for a refund it took another 4 days and opening a case with paypal to get my money back

Terrible is an understatement. DO NOT BUY FROM THIS COMPANY. I purchased numerous items online non turned up, had to call them five times only to be told shipping is pending. Asked them to cancel my order and refund me only to told no they can’t do that and I need to wait so they can try and fulfill the order. One month on still no items... What a load of fraudulent crooks!! Will never again use this rubbish company.

Absolutely disgusting customer service. Purchased an item which I needed to return. Was told the label was emailed to myself and it wasn’t. The girl on the phone had no idea what she was on about it’s not hard to just send a pre paid returns label to an email address which they have already used to confirm my order. After being on the phone for over 25 minutes I asked to speak to another advisor, who conveniently cut me off. I then had to ring back and sit on hold to be told it could take 35 minutes for the return label to be emailed. What a load of rubbish when you purchase from them they email straight away. And to make it even worse the items which are saying pending delivery which were christmas presents have now got to be cancelled because they aren’t even available. Don’t ever use this website Absolutely terrible 😡😡😡😡

The worst customer service over the phone i have ever received? I made 2 orders nearly 2 weeks before Christmas and delivery states 3 to 4 working days to deliver which hasnt happened to date. My orders kept stating Unable to fufill and other order stated pending shipping but everytime i called which was more then five time during that 2 weeks speaking to the following guy's Ivy, Michelle, Noraina, Denisse and Mark who constantly tried to tell me Unable to fufill meant they are still looking into the warehouses they have to get the product it is not cancelled. I kept repeating every time i call to them that listen if you cant give me the order just tell me so i can buy alternative gifts for christmas and new years but they insisted it will be sorted and couple said i will get my order regardless which was a lie. I have been a True Religion loyal customer for a long time but after this experience i do not know if i will continue being a customer. Just today i have called in again and spoke to Aya who alteast has spoke the truth and said my orders are being cancelled to my frustration, also am waiting to call back and speak to their Supervisor. She also told me the call centre is based in Philippines which could be a big factor of some customer service advisors may not understand the plain meaning of UNABLE TO FUFILL instead of making me look like i dont understand what im on about from the UK. I am really frustrated and disappointed with True Religion this time around.😖

Customer service isn't as it use to be the website is selling items it has no stock for! I ordered 5 different orders over £200 worth of clothing I got nothing!!!! I had to email and chase every order no one knew a thing that was going g on never got a sorry and had to chase refunds! When you have 5 orders you kind of wished you never placed the first one let alone the last one!! Here is a copy of email as proof!!!! Hi Eve, Thank you for contacting True Religion. Upon checking your orders, I regret to inform you that the items have once again gone into the Unable to Fulfill status. Given the time frame for these items and the constant inability for the items to be fulfilled, I will be escalating this matter to our internal team immediately. As for the item that you have called in as lost a few days ago and upon checking on DPD about the status of your item and the time frame, we will be issuing a refund for the item right away. We apologize for the inconvenience this has caused you. Please expect your refund to reflect on your Paypal account for 7-10 business days. If there's anything else that we can assist you with, please don't hesitate to contact us again. Warm regards, Diane M. Hi Eve, Thank you for contacting True Religion. We sincerely apologize that we had to cancel some of the items in your order. Our warehouse team did their best to find an available stock to be shipped but unfortunately, these items were no longer available. In line with this, we have already credited you the amount of £41.97 for the items that was cancelled. We also sent you an email confirmation of the refund processed. Please allow up to 10 business days for this to reflect in your account. We hope that this fully resolves your concern. If there is anything else we missed, please do not hesitate to contact us back. With thanks, Janee C. Hi Eve, Thank you for contacting True Religion. Upon checking your orders, I regret to inform you that the items have once again gone into the Unable to Fulfill status. Given the time frame for these items and the constant inability for the items to be fulfilled, I will be escalating this matter to our internal team immediately. As for the item that you have called in as lost a few days ago and upon checking on DPD about the status of your item and the time frame, we will be issuing a refund for the item right away. We apologize for the inconvenience this has caused you. Please expect your refund to reflect on your Paypal account for 7-10 business days. If there's anything else that we can assist you with, please don't hesitate to contact us again. Warm regards, Hi Eve, Good day! Thank you for contacting True Religion. We apologize for any inconvenience. We thank you for your patience. We are still trying to fulfill your order. We are still checking for the availability of your item in our warehouse, stores and outlets. We have also escalated this matter to our Corporate office. In addition, all orders have an average processing time of 2-4 business days. Delivery time frame is 4-7 business days (Monday through Friday). Please note that we do not process orders or deliveries on weekends or holidays. If you are still unable to receive the item within the given delivery time frame please contact us back as your order may be subject for cancellation. If you have further questions or concerns please feel free to contact us. Warm Regards, Adelaine B. Hi Eve, Thank you for contacting True Religion. We sincerely apologize that we had to cancel some of the items in your order. Our warehouse team did their best to find an available stock to be shipped but unfortunately, these items were no longer available. In line with this, we have already credited you the amount of £41.97 for the items that was cancelled. We also sent you an email confirmation of the refund processed. Please allow up to 10 business days for this to reflect in your account. We hope that this fully resolves your concern. If there is anything else we missed, please do not hesitate to contact us back. With thanks, Janee C. Customer Support

I’ve had to cancel an order with true religion, no mention on their website fulfilment taking longer than normal. 3 weeks had passed and order had not dispatched. Called CS but got nothing but lip service from them. I will update this review with the length of time it takes them to process refund.

I placed a few orders with multiple items - some of these orders have been marked shipping pending for weeks, in November 2019, to be exact. I have chatted and phoned their customer services, but it seems they have no clue whatsoever. They don't know when the orders will be fulfilled or whether they will be fulfilled. It's the worst site I have ever had the misfortune of trying to order from. I regret not reading previous reviews before using. I will steer clear, henceforth. A supposed coveted brand name should not been seen as being commensurate with customer service or good online service.