True Religion Brand JeansReviews of eu.truereligion.com

I buy a LOT of True Religion clothes, but today is the first time I've tried to order via the company's own website. Five items in my basket, went to checkout, entered my name, card details and address, then received an error message saying my order could not be completed and I should remove items from my basket with "price N/A" marked next to them. No items were marked as such, so I called customer service and explained the situation. While I was put on hold, I checked each item in my basked to ensure they were in stock, and all were showing as precisely that. When the customer services rep came back online, she informed me I should check for items which said 'only a few left' because this means they are out of stock. "Does it?" I asked. "Surely what it means is there are only a few left." "No," said she, "This is how the website tells you items are out of stock." "Would it not be better," I posed, having checked my order and found that all my items were in this category, "to use the phrase 'out of stock'" when items are out of stock?" This way you can avoid misleading and subsequently irritating your customers." "This is how the website does it," she replied, "and there's nothing you can do about it." Well I think you'll find there is, love. I think you'll find I can call you an ar**hole on Trustpilot and warn people off buying from you. Have that. Have it!

I’d honestly give 0 stars if I could. This was my first and last time ordering something from them. There is no explanation as to why a pair of slides takes 16 days and 5 unhelpful phone calls to get delivered to my house. Always wondered what the hype was about true religion and I’ve gotta say, I’m thoroughly unimpressed.

Not sure what's happened at True Religion but it's undoubtedly gone down hill in the last few years. The once stylish Men's product line is now increasingly garish with many "Wickid" items now looking like they were designed by the same stylist who kitted out Ali G's wardrobe. Customer Service is also very poor with delivery of items ordered being haphazard owing to poor stock control, and refunds for returned items are slow at best, although no refund was provided at all for the items I recently returned despite numerous emails to Customer Service. Fortunately, Paypal provided a refund as the items were tracked and True Religion marked the package as received.

After placing an order did not receive any confirmation then i called the company. The customer care was awful, line has poor connection and could not hear me properly. I asked why i did not received an email to confirm you received my payment, she replied still in process and will take up to 10 days for delivery.

In 25th February 2019 I ordered a oainof jeans that were in the sale for my son’s birthday, I got a email to say the order had been received and a following email would be sent with a tracking ref, however!!! 3 weeks later I had to ring the customer services as the order had not arrived and I had not received any explanation as to why. The customer service rep informed me that the order had been cancelled due to the Heans being out of stock at the time but they were back in stock and of limited availability I said if I order them today am I going to receive them to which I was told yes and that they would discount them down to the sale price for me as they’d gone back to £100. I did as advised and ordered them soon as I got off the phone, only to be let down Again and after being fobbed off twice on the phone and having no response to the two emails I sent. Still no jeans and had to disappoint me son again, very poor customer service from this company!!!!

Ive been happy with true religion from the first jeans i bought and never bought a different brand ever again as they are really really comfortable and the jeans last long time they don't fade and look new for years.

Worst Service Ever. BE AWARE I have bought a jeans at $110, they have sent me a T-shirt instead, I reported that to them and they asked me to return the package and I did sent it to them and after the returned package delivered I spoke with them many times in the chat as they keep saying I have to wait up to 14 days so they can check the return item and they can issue the refund, now I have been waiting for more than a month and they still didn't give me my money back and they still telling me to keep waiting!! like forever!!

Paid for a pair of jeans, order confirmed and money taken, a week later rang and told order cancelled due to being out of stock, customer services rude and ignorant and not interested, jeans are still available on site but now at twice the price I paid!!! So do not use there direct website as they ability to function as a company is clearly distributing to other retailers rather than direct to public, avoid at all costs