True Religion Brand JeansReviews of eu.truereligion.com

I have had a $800 parcel at customs for a week and cannot get through to anyone at true religion! Customs is returning it in 24 hours because true religion refuse to respond to them or me!!! From courier today….. We have reviewed your file in our system and determined that customs requires an important document. We kindly ask you to request that the sender send us the following document: Deferment Authorization. It is very important that the sender provides this document to us within the next 24 hours. If we do not receive the document in time, the package will be returned to the sender. Pending receipt of the document, we wish you a pleasant day. Kind regards, No it’s not kind regards because who is paying for my $800 parcel??? Inadequate and a farce!! FUMING!!!!

They have a UK e-commerce site and yet mail everything from Pakistan and buried deep in their site they say the done have any returns allowed on UK orders... thats £150 completely wasted

Returned jeans six weeks ago. Still haven’t had a refund. Have emailed several times to chase up and just receive automatic emails back. Will never use this company again i’m owed nearly £200 and it was a birthday present for my son. Thieves!

I wished I can give it zero stars. It’s been 3 years and I still haven’t got my money back yet. We were communicating back and fourth about my refund and they said they never received my returns. They kept on telling me that they are waiting for headquarters to respond. I asked for headquarters phone number which they gave me and no one ever answers. I finally got a hold of UPS and they were able to give me a tracking number from the return label that was created by true religion. They finally admitted that they received the product but stopped responding to my email. What a piece of crap company this is.

Stitching came away from the back pocket almost immediately. Contacted the company for help and they said they cannot help. What a waste of money.

true religion is true scam. I paid £126 for a pair of jeans. never delivered no refund either. true scam is a day light robbery. customer support is a joke. they offered items no longer exist in order to keep and profit from your money with the excuse of late delivery by border free... DO NOT BUY FROM THEM. true religion is a true scam. Im burning all stuff I bought from them in the past. that is how disgusted and disappointed I am with this kind of terrible act of scam.

This company is awful!!!!! I wish I would have read the reviews prior to me purchasing anything from this company. I am so surprised they are still in business. The company did not refund my total amount so I will have to contact my bank regarding this. They are extremely unprofessional and their replies are very odd and don't address the concern (they ignore money that they owe you). I have rarely seen ratings/reviews like this for any company. This is BAD!!!!

Apparently True Religion is a one man show who can't stand customer related issues. First of all, i receive defected items from them on a regular basis, there should be a compensation in any way, never happened! Sending a complaint mail is being responded in a completely different topic, as if i say "Good Morning" it is being responded as "Sorry we can't help in that", well, Siri does a better job than you for sure! Paid for 2 orders and sent them an email for a combined shipping since both orders are placed in the same minute and for the same shipping address, NO we can't do that, their response was! One of the 100 orders i made is being delivered to an address, another 2 orders are not delivered to the same address due to incorrect address provided, their response is NO RESPONSE RECEIVED AT ALL! I trust this is a ONE FRUSTRATED MAN SHOW business and no wonder how large is the negative feedback they receive from their "LOYAL" customers. Ending soon