True Religion Brand JeansReviews of eu.truereligion.com

The Hoover, AL location is the worst! You walk in and most of the time no one will even acknowledge your existence.... would rather hang out and bs with friends on the clock... Most definitely will not be returning to this location.

Online ordering customer service would get a zero if it was a choice...non american speaking, but can get smart and lie. Went to store to return and although the insert regarding online purchases state you can return in store and you will get a refund that's not the case.. .They will return it at no cost to you....that's to be seen when I actually get my refund. Will never purchase from them online or in store again.

Not even worth one star!!!! Appalling customer service iordered a belt on 17th September received no belt after calling 4 times to chase it to be told order now cancelled as they didn't have stock ive thenhad to chase a refund for several weeks!!! So basically they let you place orders and hold your money!!!! Will not be ordering from again

I placed the order on Tues, September 10th. I bought two outfits that total $224. I use the expedited shipping so I can get them overnight. I needed it before my friends funeral, neon green was his favorite color so his mom asked everyone to wear neon green to his funeral that Friday 9/13/19 (which is today the 13th September). When the shipment came in I realized that my neon green outfit was not in the package so I contact true religion and they told me that it takes 5 to 7 business days for them to customize the neon green outfit AND It was going to be more of a wait for them to send it out to me. Needless to say, I wasn’t getting my outfit by Friday Sept. 13th, however, I will not get this order NEXT weekend. I was very upset because not only did it not state that on the website but I paid $30 to get overnight shipping. When I asked if I can cancel the order and get my money back they said no because it’s still under processing. NO HELP AT ALL! SO NOW I am forced to go out looking and buying something else. This is very frustrating and the fact that they wouldn’t accommodate me makes the situation even worse this is the first time I ever order from true religion and the last time. You guys really need to stay on your website that certain items need to be custom-made and if it is not sent overnight expedited that people pay for you should reimburse them!!!!

Ordered 5 items from their website, one week later no goods had arrived, they cancelled my order and refunded my money ....I received my money back via paypal thank god = one star....order at your own risk from these cowboys

If the internet was around in the stone age this is the kind of service that still wouldn't be tolerated. Logged on, found jeans, ordered and waited. Money marked as pending in my bank account and nothing. Nothing showing online so rang customer services who had no knowledge of the order. 1 week later money released back into my account still no contact from True Religion either acknowledging returning the money or apologising for their inability to fulfil an order they have taken money for. So basically they seem no intention in fulfilling orders as they don't know you have even placed an order. You cant go buy elsewhere as they've taken the money and are 'holding onto it' for a week. This seems to be ok to them but after the week you are left with nothing and need to start the process again with another more reputable retailer. This isn't a one off. I've placed 3 seperate orders. It's not just on outlet items either which may be scarce. This includes items that don't say low quantity. Great jeans but I wouldnt waste the time or effort on this bunch of cowboys.

Agree with other reviews re their stock management. they pre authorize your card at check out, effectively reducing your account balance, but cannot guarantee delivery of your order. What's worse, it can take them up to a month to confirm that your order is out of stock. that's if they come back to you at all. Their customer service team, who are shocking, seem to think this is ok because your payment was only a pre auth and is released after x amount of time back onto your card if they do not ship the order. A company who has such disregard for their customers can only go in one direction. Insolvency. I don't expect this crowd to be around in another year or two. And I certainly wont be spending a cent on their products. For high quality designer jeans try 7 for all mankind. Much better set up.

- They have no visibility into their current inventory levels - Placing an order online doesn't mean that you'll get the product. It seems that they simply don't care because they won't charge you when it ships - You have no option to cancel an order once it's placed so don't order it to a place unless you're going to be there for the next 30 days - If you want a refund, return it to the store (sparsely found) or back online. Remember that they'll only let you generate a single shipping label per order # so wait for the entire order to come in before returning it (could be weeks) - This means that ordering during an online sale is risky since you may never get the product, better to purchase elsewhere since there's a better chance you might get it - Your credit card is still charged through this process so folks with lower credit limits should account for that - Phone customer support cannot help you in any way, don't waste your time calling them - No two stores have the same products. Its bewildering, really. They don't seem to care for a consistent or even positive customer experience Summary: It's 2019 guys. I understand your model to ship from stores and clear out older inventory but this absolutely breaks the customer experience. You've spent time/money to acquire a customer and lost that customer right away, at least this one.