PatagoniaReviews of eu.patagonia.com

Ordered a wetsuit at Patagonia. Wetsuit was never delivered. Customer service always responded with a standard E-Mail asking me to wait for their enquiry with their logistics partner but then ignored all my requests for updates and never came back to me. Utterly unprofessionell.

Je connais cette entreprise depuis environ 35 ans et je n’ai jamais été déçu par leurs actions en faveur de la Planète Terre, quant à leurs vêtements je les use et les re-use dans toutes mes activités sportives et toujours avec le plein de confort. Bravo, un grand exemple pour la concurrence !

I ordered two items, both were too large so I had to return them :( (I precise that I returned them in the same package). And then this happened: They stated that they received just one of the two items back so I contacted the customers service to be refunded for the second item, after a long 3 days the representative finally answered and told me that they opened an investigation for the second missing item. Long story short, I waited 3 more weeks to be refunded for the second item as well. I never experienced such a painful online shopping experience. It's a shame knowing that prior to this I really liked the brand and now I won't order again from their website. Sad.

Some delay in my return, but they did send me mails about the delay, so there was that. Got my money back without a hitch.

Honestly very disappointed. Really expected better. I've got a few thousand pounds of Patagonia gear. I had to contact them for their 'ironclad' warranty just recently for the first time. 2 of the same hat in different colours, both lost their colour and look really rough, despite being barely worn. So it's clearly a product issue. All they offered me for a 25% discount on a replacement and haven't replied again. The warranty was the main reason for me purchasing, and if this is the 'warranty' I will definitely be reconsidering in the future.

An expensive Patagonia waterproof jacket let me down in the Mountains. After an initially unhelpful conversation with Patagonia EU customer service they finally agreed that I could return it. I sent the jacket back weeks ago but have heard nothing since. Patagonia talk themselves up so much with their 'Ironclad guarantee'. When you come to claim it's hard work. I will be looking elsewhere in the future. Return number: 1000061939505 Customer number: 968510

I purchased middle fork packable waders and cherished them, especially at such a price but after three uses they have sadly failed. Its down to a small, plastic pin joint that has snapped, with no explanation and there appears to be no resolution. Patagonia will only offer £30 for me to find a repair and are unable to fix the product themselves. I realise Patagonia's promise to quality and repair is a fraud. Both the product and customer services are highly disappointing and they refuse to honour their warranty promise. Sadly Simms is probably your better option.

I purchased the Pro Rider 5" running shorts which are highly regarded. They were on offer (slightly) so I didn't mind the delivery fee as much (the reason I previously avoided Patagonia) but I do feel that £7 is an extortionate amount of money to pay for standard delivery. Unfortunately, they didn't fit well so the gamble didn't pay off. The returns part of the website wasn't working and it took 5 days to get a response back from my email. They aim for a response within 48 hours. The shorts seemed great quality but it's not a brand for me, charging that much for delivery and not having a good return experience. Hopefully I get my £42 back quickly.