PatagoniaReviews of eu.patagonia.com

Customer service was terrible, a week later and still no reply to messages and they used royal mail in the middle of a strike, I've returned my purchase because of this.

Genau das Gegenteil - von Fast Fashion: das ist Patagonia. Ich liebe meine leichte Daunenjacke. Jetzt hatte sich der Reissverschluss verklemmt und war defekt. Patagonia hat mir einen neuen spendiert. So werde ich viele weitere Jahre Spass an der Jacke haben!

Ravie de la commande passée , manteau au top et de très bonne qualité !! Commande arrivée en deux jours après avoir commandée !! Merci

Love this brand - love their ethos and love their products

I've been wearing Patagonia since living in Sweden in the early 90s and totally love the product. With regards the EU online shopping experience, I find the recent move to new shop software disappointing. Screens are slow to refresh and not all the information is displayed in an easy to read format. I also wish they carried more XXL sizes - often we have to telephone the US store to get what we need. On the plus side, returns are painless and staff are always exceptionally helpful.

After 14 days of wait- there’s still no sight of my order being delivered. I can see my order is in my home country and that it wasn’t delivered due to bad address- but guess what- everything with the address is fine and it was chosen from eu.Patagonia.com site. After 14 days all I got was one lousy standardized email from the customer service. I don’t want replacing stuff- I want my order beeing delivered! I’m feeling customer remorse and my trust in Patagonia has been in question.

I use Patagonia running gear for a couple of reasons; because it is so well designed and the guarantee is superb. After a few years of punishment the gear still performs as good as when new. I had a small issue with a jacket about a year ago*, the colour had started to fade a little in patches. The customer service team arranged to have it replaced with a new one. Above and beyond what I expected. *The replacement doesn't have the same issue. I find that once you have found a company like this, that you can rely on, whose products are superb. Why would you shop anywhere else!?

Their stuff is made for life free repairs untill it can be repaired as well as their policy to make people buy less. A great brand with great ethos for the people and the planet