PatagoniaReviews of eu.patagonia.com

Bought a down jacket from them a few years ago, which I ripped recently. They took it in and repaired it as good as new completely free of charge.

I recently contacted the Bristol store via email for help choosing a winter coat. It was probably the best example of customer service I’ve ever seen. They were incredibly helpful and responsive in making recommendations and sent my chosen coat out promptly. Unfortunately I didn’t like the hood but they happily arranged a courier to come to my house to collect it for a full refund (all at their expense). They then found me a different style and posted it out quickly. I absolutely love my new coat, but even more, love how great the team in Bristol were to deal with. Highly recommended!

I ordered the Grade IV parka in Andes Blue twice in separate orders and both times the jacket arrived dirty and used-looking. Someone had obviously worn it ski-ing or snowboarding as it has melted snow marks all over it. Not impressed for an £800 jacket so I am returning them. Please improve your quality control Patagonia. I will go elsewhere now, somewhere like Valandre to buy better quality.

Sensationelle Abwicklung Es hat absolut reibungslos funktioniert und pünktlich zur Saison ist das Lieblingsstück wieder da Danke

I wanted to cancel an order almost immediately after placing it but that was impossible, so I wrote to customer service and received what seemed like a personal reply explaining the return options. Chirestie, the customer service rep, made a specific recommendation and said I should write back to her if there was any problem with the refund. It took a couple of weeks, but the payment was refunded and I didn't have to take any further action. To sum up, I can't say anything about the product I ordered because I rejected the delivery at the door, but the customer service was very good.

Expensive Products. Poor Quality. As the title says - expensive Products but very poor quality. My wife purchased a trucker cap for me last year (grey trucker bear 'motif') and after only a handful wears, the colour has almost completely faded out leaving it looking tired and actually quite dirty. I attempted a delicate hand wash but this appeared to do nothing. Really disappointed as this was my first product and I won't be shopping with you again. Edit - submitted a customer support ticket which has also been ignored.

Absolutely appalling customer service. The sizing of the items was incredibly off which prompted me to return the full order immediately. It has been a month now and despite the tracking stating it has been delivered back to their warehouse and numerous attempts to contact their customer service they keep my money hostage with silly excuses. It's sad because I like Patagonia as a brand and what they stand for but this is just a joke and I will most definitely think again when purchasing their products again. Unless you're 10000% certain you'll love the items with no need to return, don't risk shopping here!!!

Kurzfassung: High-End-Wathose zum Fliegenfischen gekauft. Zweimal benutzt, offene Naht und Riss am Fuß. Eingeschickt. 2 Monate keine Rückmeldung. Auf meine Nachfrage hin: Wird nun bevorzugt behandelt, repariert und zurück versendet. Die Rücksendung erfolgte tatsächlich innerhalb einer Woche, allerdings befindet sich die Hose noch immer in dem Zustand wie ich Sie versendet habe. Danach habe ich dreimal den Support per Mail angeschrieben und keine Rückmeldung erhalten. Ich war bisher ein großer Fan und ein Super Kunde von Patagonia (ich habe sicherlich 15 Artikel in Benutzung). Eine Firma die sich auf die Fahne schreibt vieles anders und vor allem besser machen zu wollen kann sich so einen Kundendienst nicht erlauben. Produkte von Patagonia kauft man zu einem hohen Preis und hat eine gewisse Erwartung, ein gutes Produkt ist kein gutes Produkt wenn dort ein Support wie bei einer Billigmarke hintersteckt.