PatagoniaReviews of eu.patagonia.com

Impeccable Company and Service. Recently contacted Patagonia EU about a product i owned that was well over six or seven years old. Whilst not obliged to assist, they have gone above and beyond in supporting my query, and in tandem, the planet. To summarise, i am not one for throwing or discarding good items away (as naturally this has an impact on the environment) so i asked if it was possible to repair a Nano Puff vest. Patagonia responded, said it was repairable and actually offered this service 'free of charge' even though i offered to pay. The product was beyond any warranty so they could have said it was end of life. Staff brilliantly repaired the bellows on my vest and waistline and i wasn't asked to contribute anything (not even the postage). In modern times it is refreshing to encounter an organisation with such a good ethos in striving to minimise the impact on the world, whilst maintaining excellent customer service. Absolute respect to you Patagonia. I plan to get in touch with your rep to see if i can make a small financial contribution to a project or charity of your choice.

Ottimo acquisto (ho ricomprato un pile da donna di un colore diverso da quello che ho già da tantissimi anni (ma che è sempre bello come nuovo) ed è arrivato un capo ancora meglio rifinito (quindi buona evoluzione su prodotti già di alta qualità) Spedizione rapida e precisa e ben tracciata sia da Patagonia che dal corriere

The coat itself is a much lighter green colour than the photo and the down filling is uneven however my issue is with Patagonia's inflexible returns policy. Patagonia advertises itself as a forward thinking and eco-conscientious brand however it doesn't provide modern return methods such as collection from home from customers who don't own a car as they want to reduce emissions. The customer service representative didn't respond to my message for over a week after an initial response and say it isn't possible to switch to use the QR code method which I find highly unlikely due to modern software or arrange a collection from home. Patagonia aren't even registered as a trusted retailer with the Irish national postal service which provides printer free return collections from home. The customer service representative has just said that as a clothing company it isn't their responsibility but quite clearly it is due to EU regulations on consumer purchases and the fact that cheaper brands manage to arrange this. Please organise a home returns collection and refund my money or I will take this complaint further.

Achat d'une veste Men's Granite Crest Rain Jacket Soit-disant imperméable et déperlante Au bout d'un an d'utilisation je peux dire qu'elle n'a jamais été déperlante et que l'on ait loin d'une veste imperméable, en tout cas de ce que l'on attend pour ce prix. A l'époque vendue comme une veste 10 000 mm et bien je peux vous dire que c'est mensongé. J'ai déjà eu des vestes et j'ai encore des vestes à 10 000mm, et mon ancienne veste North Face est encore après 5 ans plus déperlante que celle-ci et une veste de la marque Mousqueton 2 fois moins cher l'est 100 fois plus. J'avais déjà avisé le revendeur, échange de la veste car revendeur très sympathique mais aucune différence avec changement de veste, ce qui tend à prouver que le problème vient bien du produit.

Ottimi prodotti. Spedizione rapidissima: ordine ricevuto in soli due giorni durante il periodo natalizio.

Had a great experience with Patagonia. My fleece was recently damaged, and I contacted their support team. They quickly got back to me and gave me two repair options: either send it off to them and get it repaired for free (including shipping) or go to a local tailor and get it repaired and then reimbursed. Overall, the experience was simple and easy. Very happy they have a repair service.

J'ai fait appel au service de garantie de Patagonia pour un produit sur lequel j'avais un soucis (une veste de 2011). Patagonia m'a proposé soit une réparation soit une remise de 40% sur un article neuf (ce que j'ai accepté). Le service client a été à mon écoute et a su m'apporter une réponse à la hauteur de mes attentes. J'apprécie particulièrement les polaires techniques de la marque et je recommande leurs produits.

Almost a month after returning an item I'm still waiting.on a refund. The customer service team is as useful as a chocolate fireguard. They keep telling it is being investigated but they have all the tracking information. First time purchasing from the store, not the brand. However, after this, never again.