Eu MorpheReviews of eu.morphe.com

I was charged customs (to Ireland) even though the website states that EU orders wouldnt be. I contacted customer care twice with no reply. They then emailed to close my inquiry even though it hadnt been dealt with. They then emailed again to ask me to rate the customer service.. I wish they would just respond in the first place it has been a month now. Be aware the custom charges are based on the pre-sale value so it can really add up. My order was 114euro but I paid 36euro extra in customs. Products are good just not the service. **Update: finally someone has began responding to emails and I have now secured a refund of the custom charges I paid. It isnt worth the hassle of ordering to Ireland until the company sort out the customs issues but Im glad I recieved my refund so I have added a star for this.

Would really like to leave a 0 star review. I waited for weeks to receive a tracking number, didn't get one . I waited patiently to receive my order, three weeks passed and then I received a text from an post for customs charges and post office charges. Paid the charges and didn't receive my parcel for another week. I e mailed Morphe EU twice , no answer whatsoever. Now a week later I've received my parcel, the palette is crumbled , the lip gloss box is battered , the face mist is faulty and wont spray . Really annoyed that I had to pay extra taxes for this pile of late, damaged crap ! And Morphe EU still wont answer my e mails. The company's a joke!

Absolutely awful customer service . Before ordering, I read their FAQ to make sure that as a EU customer I will not be captured by customs fees. Their website clearly states that any custom fees will be paid by them, so you can only image my suprise when I got a letter from the post office with a 10 euro fee for 30 euro order. I emailed the customer service , however no response and today I got an email stating that my “ticket has been closed”. I am really annoyed about this , specially as it is such a false advertisement and misleading their customers. All I can say is that please avoid ordering anything from them as there is no way to get in contact should there be something wrong with your order. Really disappointed ☹️

Terrible service! I have written to morphe EU on five occasions and I am still awaiting a response from the company. I placed an order with morphe EU and on the site it stated that there were no custom charges in the EU. I placed an order to the value of 44 euro. I then received a certicate from an post for over 11 euro in custom charges. I have emailed morphe E U multiple time they are not responding. I'm very disappointed with the service.

Bestellung am 12.8., Lieferung nach Ö - versprochen in 5 Tagen. Ein Woche später Mail dass es Lieferprobleme gibt. Ca 3 Wochen später Ankündigung Versand erfolgt. Nach einer Woche mein Onlinecheck Paketverfolgung: Paket verließ UK nicht, Ging zurück. Reklamation bei Morphe. Nach 2 Mails Antwort: „local government restrictions make problem....“ bitte um andere Adresse! „ Ersuchen um Refundierung- bis heute Ende keine Antworten auf Mails mehr, keine Refundierung.

The quality of the products is ok but the shipping and customer service is horrible I made my order in August 15 And it only arrived today I emailed the morphe team multiple times asking for a refund and they didn’t even reply If you have the possibility to get your product in a physical store do it

Hi, so I placed an order for morphe, they took the money everything was fine. I did not get sent tracking for a week only a confirmation email, mind you the estimated delivery was 3 - 5 days, if this was in the middle of the pandemic I might have understood but we are not in the peak of the pandemic anymore so unfortunately they could not use that excuse after I emailed them about not getting tracking I was given the response “ we have had a huge influx of orders to the warehouse, & would not get tracking for a couple days…” well this should be expected when you are having huge sales what else did you expect ?!?! So I was waiting for tracking for couple days and finally got an email saying my order had been dispatched. So I placed this order 29th August, I didn’t get tracking till 13th of September… lol…. & my order was shipped out from the warehouse on 13th as well. That’s not even the worse part, so my order arrived in Ireland on the 17th which I was finally relieved for it to have arrive only to get a message from an post about duties and taxes. I was baffled as I ordered from an eu site and Ireland is in the eu… so why am I paying duties, I’ve sent numerous emails to morphe customer care to which I’m being ignored. You would think they would have the decency to reply back after how long my package took to came. I would just like to be reimbursed at this stage & this will be my last time ordering from this company. Never again .

BE CAREFUL OR READY TO WASTE YOUR MONEY!! It is really a shame because their products are actually quite ok but. I ordered on July 31st and they lost my package somewhere in the shipping process. I had to wait for a whole month so they could mark my package as "lost" even though the shipping was 3-5 days. More than 25 days ago they offered to give me my money back in 2-5 business days and I am still waiting!!!! I SPENT MORE THAN 200USD and now I have to be begging for my money? for something THEY failed to deliver bc they use the worse shipping companies so they can save a few euros?. I am starting to feel I wasted my money and I will never have it back. Honestly, beyond disappointed. It is pitiful to have to chase such a big company for something THEY ARE RESPONSIBLE FOR.