Eu MorpheReviews of eu.morphe.com

Had a good experience with Morphe EU - my items arrived today and one was broken but I emailed customer service straight away and they responded so quickly and were so helpful (full credit to customer service agent Habiba!), and they will send a replacement for my damaged item. I would say that even though it came broken, it has been a positive time dealing with the team.

Toujours très satisfaite, 4 commandes en même pas deux semaines. Toutes impeccable, soignée et livraison très rapide ! Franchement bravo morphe. Et merci car aucun frais supplémentaire. À très vite ! Belgique.

I was terrified after reading so many negative reviews. My experience with Morphe.eu was quite good. It took them about a week to bring my order right to my door. Nothing was damaged, very well packed. I received tracking number, I didn't have to pay any extra taxes or fees. Nothing to complain about.

I waited nearly 2 months for my order. Initially they cited covid as the reason which is understandable, but after 2 weeks I was anxious. I emailed them and they blamed covid, said my item would be shipped by the end of the week. The end of the week came and there was silence from them. I checked my order status on their website and it was still "Unfulfilled" I emailed again and got the exact same email as last time. Copy pasted or auto email I'm guessing? Saying it would be shipped by the end of the week and I would receive an email. I waited, again nothing. Still Unfulfilled. I was getting annoyed. They then said they lost my order and did I want it resent or refunded. I said resent as the item I purchased was on sale at the time but was no longer. Couldn't afford it at it's regular price. So I waited another week. No change. No new order. I emailed them and they replied with the same email again! That it would be shipped by the end of the week. Aaaah! I got annoyed in my response and complained that they sent me this email already 3 or 4 times and nothing happened. I was civil in my email and didn't blame customer service and just told them I was frustrated and could they tell me what was really happening. Then they started ignoring me. I reached out on twitter. Ignored. Facebook, ignored. Instagram, ignored. Finally I emailed the American email instead of EU. And after that I started to get a response. I was asked and told again my order was lost by morphe eu and did I want a refund or resend my item. Again I said resend. They responded asking for my address. Lo and behold pretty soon after that it was sent to me! I received it today on the 21st of October. I placed the order on the 1st of September. Huge sigh of relief. This caused me very much unnecessary anxiety. Also, during the period I waited, I received TWO emails asking me to review the item when I hadn't even received it! So frustrating. I do like Morphe products but I will never, ever buy from them again. Thankfully there are plenty of products just as good/better and they are affordable. 😑

Commande passée le 12/10 reçu ce jour 14/10!! ♥️ Un miracle d’après les commentaires. Commentaires très utiles en tout cas car maintenant service top et mails envoyés pour le suivi.

In the interest of fairness, I will add that I used this website before a few times with no issues. Their products are really good. However, my latest experience has ensured I will absolutely never place an order with EU Morphe again. Placed order 18th September. Delivery promised within 5 days. Didn’t even receive a notification of shipping so a week later decided to cancel order and emailed Morphe. Should be straightforward right? Have been getting the run around ever since. They ignore most of my emails and the ones they reply to are copy and paste nonsense which I can tell means they didn’t even read my email properly. I asked for cancellation 24th September, got generic emails saying they have requested cancellation from the warehouse but cannot guarantee it. Bare in mind the order never shipped so how is confirming a cancellation so difficult? The latest email exchange today was a joke. I emailed saying I want confirmation my order was cancelled and my money back (over 2 weeks after first requesting cancellation). I got a reply saying the warehouse hasn’t received a return from me yet and can I send them return tracking details. I replied saying I cannot return something that never even shipped in the first place! I have opened up a case with PayPal and can only hope I have more success here. I just want my money back. Morphe are currently holding my hard earned money against my instructions for a product that never shipped almost 1 month later. I have never had so much hassle with a company.

Ordered some items which arrived the next day which was surprising The outer packaging was open at both ends .. the boxes were damaged and 2 brushes were missing I sent several emails..they asked for pictures and would deal with this ASAP with no response.. I did so straight away ..no reply for days .. I emailed again to be told my order is in fact showing delivered.. I am aware of this which I emailed back .. they obviously don't read there emails correctly and ignore you .. I will not be purchasing from this company again..customer service is shocking Now left with missing items and damaged boxes which were gifts .. AVOID !!!

jeg har haft en rigtig god oplevelse med morphe. Da jeg bestilte brugte jeg den forkerte email. Jeg skrev så en mail til dem hvor jeg forklarede hvad der var sket og ca. en uge efter fik jeg svar fra deres kundeservice. Hvor de så fiksede mit problem. Der er mange som har haft problemer med deres kundeservice men jeg har ikke andet end ros. Min pakke vil komme i morgen ca. 2 uger efter jeg bestilte den, som jeg synes er rimelig tid da det er en pakke fra udlandet. Apropos det med at den er fra udlandet. Jeg var bange for at få told på min pakke da den bliver sendt fra England, men det gjorde jeg ikke