Eu MorpheReviews of eu.morphe.com

I ordered from Morphe 2 years ago. There was no problem. Since I live in Latvia, I received my order in about a month. I decided to order again. I placed my order on May 4th. Had trouble tracking my order so I contacted Morphe. They sent me a new tracking link. Everything was fine until information appeared that I have returned my order and that it is on its way back to Morphe. I was confused, so I contacted Morphe again. They claimed that the order had been delivered to my address on June 8th. I haven't received anything, not even information from DPD. They even sent me a new tracking link stating that the package had been delivered. How can two tracking links with the same order codes contain completely different information? I asked them to explain it, but they just replied that the order had been delivered and that they were sorry I had not received it. They also offered me to send the products again or return my money. I tried to search for my package on the Latvian DPD page. I found out that the package has been delivered back to them. I contacted them again. I received a response that they would like to re-ship my order to an alternative address that’s convenient for me to avoid another loss. I decided to agree to that. I hope to receive my order this time. I will update you on whether I received it.

I was charged customs (to Ireland) even though the website states that EU orders wouldnt be. I contacted customer care twice with no reply. They then emailed to close my inquiry even though it hadnt been dealt with. They then emailed again to ask me to rate the customer service.. I wish they would just respond in the first place it has been a month now. Be aware the custom charges are based on the pre-sale value so it can really add up. My order was 114euro but I paid 36euro extra in customs. Products are good just not the service. **Update: finally someone has began responding to emails and I have now secured a refund of the custom charges I paid. It isnt worth the hassle of ordering to Ireland until the company sort out the customs issues but Im glad I recieved my refund so I have added a star for this.

The quality of the products is ok but the shipping and customer service is horrible I made my order in August 15 And it only arrived today I emailed the morphe team multiple times asking for a refund and they didn’t even reply If you have the possibility to get your product in a physical store do it

Commande initiale le 05/07/2021 envoyé le 22/07/2021 jamais reçu car adresse invalide soit disant. J'ai appelé tous les jours et envoyer plusieurs emails par jour ( oui c'était la seule manière pour qu'on s'occupe de mon cas). Le 24/08/2021 je demande le remboursement car j'en avais marre d'attendre un colis jamais expédié. Au finish, j'ai reçu mon colis aujourd'hui le 27/08/2021 bien emballé ( les palettes sont magnifiques) par Chronopost. Colis reçu en 2 jours. Conclusion, tant que la situation ne s'améliore pas je ne passerai plus par le site de Morphe. PS: si vous tenez à recevoir vôtre colis, il n'y a pas milles solutions appel et e-mail tout les jours.

Ordered a massive beauty haul for 15 year old daughters birthday 01/07, by today (8th) I’m concerned about not getting a dispatch mail, as need it for 11th to wrap in time for birthday on 12th. I emailed morphe only to be told it’s not 2-4 days as stated it’s 10 working days!!!! So have nothing to give my daughter and can’t go shopping as isolating. Thanks a lot morphe! Shan’t use you again and have contacted credit card to let them know you don’t fulfill on agreements. **UPDATE** managed to get head office who immediately agreed the previous service was unacceptable and will send my order first thing Monday morning, as by this time it was late Friday and the warehouse was closed. Plus they’re sending a “sorry” gift which is really kind, however it’s still not going to arrive in time which is why ultimately I’ve only given 2 stars still. If the first agent had just pushed my order through as priority (because clearly this can be done) it would have arrived on time, I shouldn’t have had to chase up with “higher” management. Thank you for your help though Sacha you’ve been great.

Ma commande est arrivée en 10-15 jours donc aucun soucis sur ça. Cependant ma palette est arrivée endommagée j’ai donc contacté le service clients comme écrit sur le site de Morphe mais toujours aucune réponse. Je changerai mon avis si la situation change. Update : 3 ans après j’attends toujours une réponse 😂

Om een hoop gedoe te voorkomen en geld te besparen kun je beter niet hier bestellen. Begin januari een kwastenset besteld, tracking gaf aan dat het geleverd was half januari terwijl dat helemaal niet zo was. Vervolgens gemaild, werd gezegd dat ze een nieuwe set zouden opsturen en dat ik een ander adres moest opgeven zodat het niet meer kwijt zou raken.. Ik heb geen ander adres dus dat ging niet, had ik terug gemaild. Vervolgens niks meer gehoord totdat ik ze een keer gebeld heb, toen kreeg ik direct een nieuwe opgestuurd met nieuwe tracking. Deze kwam de volgende week (begin februari) al binnen, maar surprise surprise, er lag aan het einde van de week ook nog een pakketje voor me bij een postNL punt met douanekosten. Ik had geen idee dat dit van Morphe was aangezien ik mijn kwastenset inmiddels al binnen had en ook nog wat andere dingen uit het VK besteld had, maar dit bleek dus mijn “verloren” bestelling te zijn. Ik heb de douanekosten betaald en zit nu met 2 kwastensets.. Gelukkig heb ik uiteindelijk mijn bestelling gekregen en wil een vriendin van me de tweede set wel overkopen, maar de service van Morphe is echt belachelijk slecht.

J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! Normalement je devais recevoir un mail de suivi de commande, mais rien. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!!), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être .