GD
Gutted- **review with update**
Ordered a massive beauty haul for 15 year old daughters birthday 01/07, by today (8th) I’m concerned about not getting a dispatch mail, as need it for 11th to wrap in time for birthday on 12th. I emailed morphe only to be told it’s not 2-4 days as stated it’s 10 working days!!!! So have nothing to give my daughter and can’t go shopping as isolating. Thanks a lot morphe! Shan’t use you again and have contacted credit card to let them know you don’t fulfill on agreements. **UPDATE** managed to get head office who immediately agreed the previous service was unacceptable and will send my order first thing Monday morning, as by this time it was late Friday and the warehouse was closed. Plus they’re sending a “sorry” gift which is really kind, however it’s still not going to arrive in time which is why ultimately I’ve only given 2 stars still. If the first agent had just pushed my order through as priority (because clearly this can be done) it would have arrived on time, I shouldn’t have had to chase up with “higher” management. Thank you for your help though Sacha you’ve been great.