Eu BillabongReviews of eu.billabong.com

Ware wurde mit Mängeln geliefert. Die auf der Website angegebene Mailadresse ist überfüllt und die Mail konnte nicht gesendet werden. Das Kontaktformular das man auf der Website ausfüllen kann, wird in die USA geschickt, die einen wiederum bitten sich an den europäischen Shop zu wenden. Wie ein schlechter Witz ;-)

Incredibly slow dispatch times. Placed an order on the 1st January and it still hasn’t arrived nearly a month later. Sent countless emails and messaged on Facebook/Twitter and only received one automated message saying they were delays. Heaven forbid if I have to send anything back for a exchange/refund, if so, I may get it but this time next year... To top it off, I get emails every couple of days advertising more sales etc trying to sell me more... Appalling!

Terrible service. Placed an order before Christmas, it hasn’t shipped and their customer services have not responded to my numerous emails. Almost a month on I have opened a PayPal claim to retrieve my money. I cannot believe such a reputable brand treat their customers in this way!

3 weeks and still not delivered - useless company

Much the same as everyone else’s review. I ordered items , they took my money , and then never heard further. I tried emailing (several times) - no reply. They do not have a U.K. customer service number. It is really disgraceful. I won’t order from them again and it’s immoral and tantamount to theft.

I bought the Adventure II jacket and wore it for a walk on the day it arrived. 30min into the walk I noticed a big tear in the jacket. Despite being sold as active outerwear, it seems very poor quality. I contacted their customer service by email to ask if they have a repair service similar to the Patagonia repair scheme. To be fair they did reply eventually. Initially they sent me a one sentence reply saying I should return to store (the item is sold out so I can't get a replacement) and the next email said I should take it to a seamstress to fix. I think this is really disrespectful and wasteful of Billabong. Why should I be responsible for mending an expensive item that was not fit for purpose - or throw away a jacket that has only been worn once. I tried to leave a review for this cheaply made item on their website and weirdly it won't let you leave a review...

The worst customer service experience EVER!!! The items arrived totally messed up in terms of sizes, contact IMPOSSIBLE! They ignore customers the way that I will never place any order again. I’m currently waiting for money return and I’m close to initiating bank charge back as they totally ignore my communication, so I have no idea what the process status is. Never again buying from them!!!!

I placed my second order with Billabong after my first order was super successful and I didn't have any problems. However this time round I'm starting to believe that these reviews are true. My status on my order has been PENDING since I placed the order and my card has been charged. I understand the current global situation but this is absolutely shocking customer service. I have contact you three times over email, I have even reached out via social media and NO ONE has responded. I'm disgusted in the behavior that you're currently operating. You have left so many like me out of the pocket, without orders and I'm having to chase you for my order. What's going on? Why the radio silence Billabong?