Eu BillabongReviews of eu.billabong.com

Nicht bestellen! Habe natürlich wegen dem größeren Namen der Marke vorher keine Bewertungen gelesen - shame on me. Rücksendungen gehen nach Belgien und müssen selber getragen werden (10-18 euro). Die Adresse ist auf dem Aufkleber der im Paket liegt (dies ist jedoch kein Versandaufkleber sondern dient nur der Zuordnung im Lager). Diese entspricht jedoch nicht der Rücksendeadresse, die man auf der Website findet (eine Adresse in Deutschland). Irreführend, da man dann auch erwartet innerhalb von Deutschland zurückschicken zu können. Außerdem erhalte ich seit der Bestellung den Newsletter, den ich nie wollte, inzwischen mehrmals abbestellt habe und dennoch weiterhin bekomme.

Betrag der zurück gesendeten Ware wird nicht erstattet. Seit über einem Monat keine Reaktion. Der Kundenservice reagiert nicht oder ist nicht erreichbar. so einen schlechten Nicht-Service habe ich noch nie erlebt.

The website is terrible, checkout doesnt work with firefox or safari only with chrome, then after checkout when redirecting to paypal gets stuck. Ive tried to buy an item 5 times now with no success, get your act together guys!

I have used this site several Times in the past and had no issues so was surprised this time around to have the completely opposite experience. Like others I have not received goods/refunds, and am not able to get hold of billabong. Looking online it appears the company went into liquidation in December which is possibly the reason for this. Recommend everyone who has issues to report to trading standards and raise disputes with there banks. I have done both and got my money back

Firstly I am only giving a 1 because I have to give something to even write a review, secondly it’s a long one so grab a cuppa. In December I placed an order for 2 t shirts for my boyfriend for Christmas. They came quick and professionally. However, upon opening one of the tops I could see that there where holes all over it ? I had to go back onto the list to make sure that I hadn’t missed the design feature but nope, it had holes EVERYWHERE! It looked like the t shirt had been stapled to the wall and then ripped down for shipping. I contacted billabong who gave me a full refund ( shocker I know ) and a £15 “complimentary” gift voucher to use online ( they didn’t mention the “complimentary” headache that was about to be caused ) I then placed another order Jan 7th ( pm ) for a jumper, used the £15 gift voucher and paid the rest ( about £17/£20 so not much BUT STILL ) Almost 2 months on I’m still waiting for the jumper?! countless amount of emails, bashing across ALL their social media platforms and only getting 1 email reply ( mid jan ) to inform me that brexit was to blame and I needed to be patient. Personally I feel I’ve been more than patient now and I have gone through PayPal and my bank to file a scam complaint against the company in the sheer hope I will get my money back. Billabong you should be ashamed of yourself, I’m not annoyed, I’m simply disappointed in your sh ( review won’t let me put the word I want so use your imagination, we should all be good at that having to imagine our orders have arrived ) show of a company that you call yourselves. Have fun with the scam compliant paperwork. All the best, s

Same here, es wird mit kostenloser Retoure geworben und am Ende muss man sich selbst drum kümmern. Bin bei so einer bekannten Marke natürlich nicht auf die Idee gekommen vorher mal nach Bewertungen zu suchen. Ich hoffe es hält andere davon ab bei Billabong zu bestellen. Keine oder verspätete und nichtssagende Antworten des Kundenservice, Kosten der Rücksendung nach Belgien (16€) selbst zu tragen und nachdem es endlich eine Erstattung gibt, ist sie zu niedrig. Jetzt muss ich auf den unfähigen Kundenservice hoffen, um mein restliches Geld wieder zu bekommen. Das hat mich alles so stinksauer gemacht! Ein toller Tipp den ich hier noch fand war übrigens die Kostenerstattung der Rücksendung durch Paypal. Aber ist leider auch nichts positives bzgl. Billabong. Null Sterne gibts leider nicht, schade, der eine ist wirklich nicht verdient.

Same as below. Waited weeks and weeks for my order to arrive. After much chasing from DPD they informed me that Billabong didn't provide the Customs Declaration due to Brexit so it's being sent back to Netherlands! No response from Billabong and no refund!

I have had the same experience as many here. Ordered on 30th December. Still nothing received. As with others, DPD have informed me that inadequate shipping information was received and they are in the process of returning to sender. Zero response from customer services, not even an acknowledgement that my enquiry has been received. Have previously ordered from Billabong without issue but this is an absolute shambles. Will be filing for a refund via my credit card.