Jane H in I.
Beautiful but with some disappointments
In July/Aug 2026 I ordered a large coffee table. We appreciated the emails from the workshop showing us the wood as it was turned into the table top and legs, giving us a chance to request modifications, additional photos, etc. Once we gave approval, they shipped the product promptly and it arrived in only 7 days. I give this coffee table 5 stars for beauty and design, 3 stars for craftmanship, primarily because the finish on the wood is quite rough. Rough enough that a microfiber cloth does not glide easily over the surface. Their "hotline" for customer support gets 0 stars. I hadn't expected it to come from Viet Nam although I can't say I ever knew in advance just exactly where the furniture is produced. I'm not saying the website misrepresented anything but I did receive the impression of a US made product. My bad for not asking more questions! The exterior labeling referred to specific fumigation processes and "required" continuous video taping of the unboxing process, which was a sort of weird request. The two boxes were wood crates wrapped in multiple layers of plastic wrap with dozens of screws holding the lids. The table top came through perfectly. The base (in a separate box) had mildew/mold on it and palpable dampness in the shipping material although the finish on the wood appeared undamaged. When I called the customer service "hotline" for help in treating the mold/mildew, I got messages saying the line wasn't in service. When I tried the (likely AI) chatbox - I got no response except suggestions to contact customer assistance via email. I don't doubt that I'll get the mold/mildew taken care of, with or without the help of ETWoodcrafts, and that we will enjoy the look of the table. Nothing is going to address the roughness of the finish, which is a disappointment. For potential buyers - have realistic expectations - you're getting beautiful design produced to a "medium" finish levels in a tropical country, sort of a high end version of World Market or something. If you like the look and don't mind the price - go for it! Don't expect finely crafted furniture made in the US.




