Eternal Roses®Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!
Eternal Roses® (eternalroses.com) has 141 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Gail P.
This is such a special gift. I got my centerpiece almost 4 years ago and I still love and enjoy it. It also reminds me of our 50th anniversary and the special person who bought it for us.
Response from Eternal Roses®May 10, 2022
Wow, that is great to hear! Thank you for telling us this, we really do enjoy hearing about how people feel about the gifts they have received.
Dae
Best Roses we have gotten
Response from Eternal Roses®May 9, 2022
Wonderful! Thank you for letting us know.
Anthony L.
Great customer service, communication, shipping, product, everything. I will be ordering again from here for sure.
Response from Eternal Roses®May 4, 2022
Thank you for providing this wonderful review of our company. It truly means a lot.
patty B.
beautiful glad i ordered it it is for my daughter in law for mothers day someone gave me one and she liked it so much and i know she will really like it
Response from Eternal Roses®Apr 29, 2022
We truly hope she loves it!
Tab
This is absolutely, beautifully stunning! I bought this for a friend that has had a terrible, tragic loss in her life. I feel this gift couldn’t be more appropriate for this time in her life. Thank you! I will be a repeat customer of yours! Sincerely, Tab
Response from Eternal Roses®Apr 15, 2022
Thank you. We are happy that this item was fitting for your friend and hope it helps to brighten her days in some way.
Aman S.
READ BEFORE ORDERING! I placed an order a MONTH in advance for it to be delivered by a certain date which was our wedding anniversary. The cost was over $250 and, as this looked like a premium service, I was sure they would deliver. They didn't. They not only shipped it out late, but when it didn't even turn up by the requested date, they don't want to refund you. They blame UPS who only received it a day or two before when it needed to be delivered. I now have to go through my CC company to get a refund on this POC. Avoid and choose a different company to mark your occasion!
Response from Eternal Roses®Apr 11, 2022
Thank you for letting us know. We will look into your issue and see what may be done to correct it. Thank you!
Taja T.
Perfect shipping, ordering and delivery
Response from Eternal Roses®Apr 5, 2022
Thats great! Thank you for letting us know, we appreciate it.
Mara H.
I am very disappointed in Eternal Roses as we have ordered frequently from them before and it was always perfect. I ordered a blue velvet evil eye gift box on March 23rd for a friend’s birthday. It was to be delivered on March 29th and I haven’t received it. I followed up with their chat team on Saturday the 2nd and it sounds like their website did not charge me a shipping fee which was not my fault and they did not reach out to me for additional funds so they didn’t fulfill the order. I was told that they would make one and I still have not received a delivery confirmation email and my credit card has been charged for a product that I do not have. I left a voicemail with their customer service. This is very disappointing. The response from eternal roses that is not professional and inappropriate due to the fact that I had to reach out to them on April 2nd and again today. I had to ask repeatedly when my arrangement would ship and I got a response AFTER I reviewed on trustpilot. Throughout this whole process I received odd responses from eternal roses with unclear answers. An apology and an acknowledgment of my frustration would have worked wonders from eternal roses.
Response from Eternal Roses®Apr 5, 2022
Your review of our service is unfortunately not entirely full of truthful statements. As we have been in contact with you since the issue with the shipping charge was noticed and your item had shipped on the 2nd at our cost due to the technical error you have mentioned. Prior to your posting of this review, you spoke with our team via chat and they updated you yet again with the status of your item. Providing a review is something we appreciate when the true nature of the issues you may have encountered are told, positive or negative. We have done all that we can do to correct the issue for you and yet you still felt that it is necessary to write about us in a negative way. We wish you better service with your future online purchases and hope that you always have a perfect experience. In response, we have record of contact with you discussing your shipping options which you were abrupt and informed us that you would not pay for any shipping due it being a mistake on our part, we had not asked for you to pay at any point as we did see the issue was on our part. Your issue was unfortunate and we do apologize for the inconvenience, however we have done what we could to correct the issue in the best way possible for you.
