Eternal Roses®Reviews of eternalroses.com

Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said would be dealt with and the order would be completed in the next 1 to 3 days. Still got no tracking details. Asked for an update on my order, which is now a late birthday gift, and got a long spiel about Xmas and post and shipping, but no update as to what stage my order is actually at. Gave me 15% off my next purchase... No thanks. Won't be ordering again My ring finally arrived today and despite paying for engraving it has arrived with no engraving. Absolutely awful service. Waited an extended amount of time for the item then arrives without engraving. Have emailed for a refund but not holding my breath.

I ordered two gifts for my partners birthday, paying a substantial amount for the gifts, insurance and the delivery. The tracking system i have to go through keeps saying 'error' and for some reason, the wrong postcode is on the delivery address although i know i put it in correctly. I emailed this morning and the lady who i spoke to called Chrissy said there were no orders under my surname - She asked for the order numbers and proof the money came out of my bank... I sent said proof and haven't heard anything back. I said that it would be great if they could contact the courier and change the postcode before it's shipped out for delivery and have heard nothing! Said i'd even contact them myself, if she would send me the details and i've heard absolutely nothing. I really hope something is able to be done about this or i'll leave reviews everywhere.

My order has never come Do not buy from

My mom received this as a gift and I thought it was lovely. then I sent one to my friend and she loved it! Perfect rose in a pretty little pot and the box it comes in is just as nice!

My purchase delivered on Friday.I am satisfied.

Received my order today . It is beautiful. I am very satisfied with it.

Your roses were delivered damaged and your response to my requests were never followed through. Didn’t receive timely responses and there was negligent customer service to address my requests. I had trusted in your product and your service. Never again will I purchase. Rosemary Arevalo

I requested a cancelation and received neither reply nor refund with a full month to go before delivery date. What I did get was a request to rate customer service... so 0 stars for 0 response I suppose. Just about as disappointing as why I had to cancel in the first place.