Estée LauderReviews of esteelauder.com

Personal Data Share and Customer Service You will never expect it from a public company, the customer service that sounds 1000 miles away with barking dogs in the background and does not comprehend English and denies your rights to being serviced if you wont allow them to share your personal information with whoever they want. When calling the 877 number, you will hear the first 3-minute disclaimer on how YOUR collected personal info after this call will be shared if you want to continue this call and get customer service; otherwise, contact them through the dedicated particular website if you disagree. What kind of policy is it that my right not to share my info will result in the denial of my service after purchasing their products? It looks like selling billion-dollar (low-quality) cosmetics is not enough for this money-grabbing company, and investing in simple headphones for customer service to sound clear is not their thing either.

For the past 12 months I've bought a lot of Estee Lauder products directly as I thought the loyalty scheme looked so good. However, having reached the coveted "level 3" I haven't received any of the benefits, to date. Not a single free sample. When I reached the level where I qualified for a "free full size gift" I couldn't redeem the gift as I was buying something which was "on offer" so it removed itself from my basket. It doesn't seem possible for me to get the free gift, which I've earned though loyalty points. It feels like false advertising. Whilst I appreciate items might be "out of stock" at times, it's unacceptable to have a loyalty scheme which doesn't fulfil it's promises for the entire duration of my membership. It's not a good look and definitely puts me off buying directly from Estee Lauder when I can get the products from other online retailers who fulfil their promises.

Hallo ich finde keine E-Mail-Adresse an die ich mich wenden kann, mit dem Chat läuft man ins Leere und Telefonberatung ist gleich null. Es ist ein Produkt nicht mehr erhältlich von Estee Lauder und ich hätte gerne eine Antwort gehabt was ich stattdessen nehmen kann aber pustekuchen. Kundenservice ist mega schlecht. Dann muss man sich wohl andere Marken suchen. Aber so geht es nicht

I received a product that spilled

Dårlig oplevelse, med kundeservice.

Rotterne på loftet giver bedre service.

I had a wonderful experience with Estee Lauder , from begining to end . I received a discount code by Email , I went on the website was so easy to use , ordered products for myself and my daughter , received my discount and on top received some wonderful free samples that I cant wait to try. The postage was free and super fast and even arrived on a Saturday ! Great experience , will def use the website again and purchase from it . The service I received was all round fantastic thank you so much 🥰🥰

I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.