Estée LauderReviews of esteelauder.com

I ordered a product that I desperately needed, and took advantage of their free next day delivery. The following day I got a tracking email to say that Evri would be delivering my parcel that day. 4 minutes later I got another email saying that they had tried to deliver the parcel but couldn’t access the property. I was here the whole time. Nobody tried to deliver. So I contacted Estée Lauder to ask them to cancel my order, as I would now have to source something elsewhere. I got told that this was not possible, and could only do this once Evri had delivered the product and I’d returned it. They told me that they couldn’t get in contact with the courier either. As the product didn’t even arrive the following day, I once again requested a refund. This time I got one, but I am still receiving emails from Evri saying they will deliver my product. And still they haven’t tried. I have had so many issues with Evri, that I have now drawn up a black list of companies who use Evri to deliver their products, and I will not use them. But what is worse is the lack of understanding shown by Estée Lauder. My contract was with them, and I am not responsible for the courier they choose to use. The fact that I keep receiving emails from Evri is disgraceful. AVOID AT ALL COSTS.

I booked the free facial that’s been advertised on Instagram and went to Cardiff to have it done. Although it’s free, I wouldn’t waste your time, the facial is advertised as 30 minutes, I was sat in the seat for no longer than 7 minutes. The £30 gift your meant to be given was out of stock and I was given a tiny sample instead. The lady was lovely at counter however, I wouldn’t say she was very knowledgeable on ‘facials’ either.

Very poor, slow customer service & customer care experience.. doesn’t helpful.. doesn’t kind.. Evri demaged my parcel, they don’t contact with me what happened, they don’t resend my order.. etc… my orders was discounted price… after this incident, they said have low stock,( so can’t resend my orders) since I can order that any time on normal price…nothing apologise or offer … very poor brand habit…

Customer service was unbelievable poor! Each time I had a question, the representative on the opposite end had to reach out to her manager and wait for a response each and every time. A minimum of one hour spent in an effort to find out why a pending parcel deliverywas sent back to the warehouse. In the end, the order was canceled, and I was expecting a refund. Two days later, I received an email stating that the parcel was being delivered once again. I understand why my stocks at Estée Lauder have been under performing since purchased two years ago. Clearly, the right hand does not know what the left hand is doing!

O experiență extrem de neplăcută . Am făcut comanda de doua fost . Aceștia au trimis coletul dar nu au pus valoare la colet iar curierul nu poate livra. Doamnele de la birou foarte arogante ,nu își fac treabă bine și mint că transmit mailuri către curier și nu fac acest lucru .Nu recomand sa se comande de pe site oficial deoarece riști să aștepți mult și bine dupa produse și ele sa nu mai vina

This company is a joke. Non existing customer support if shopping on line. DO NOT ORDER THROUGH THEIR WEBSITE. CUSTOMER SERVICE ZERO. Product stays for ever in the warehouse and you cannot cancel the order. Order through Adore beauty or other stockist; they deliver very fast.

What a terrible experience…..I ordered $200 worth of product only to have the package not delivered. Even though it said the package was delivered in an email from Estée Lauder. I patiently waited for a while to see if Canada post would deliver and never did. I phoned Estée Lauder only to deal with an awful customer service representative who was helpful in reading from a script and tellIng me I needed to talk to canada post and file a claim. I phoned Canada post only to be told that the sender needed to file a claim and that they would not be willing to help me out. So I phoned Estée Lauder back. Only to be told the same misinformation of garbage while reading from a script. I asked to speak to a supervisor/manager only to be told that they weren’t available. This garbage service doesn’t even deserve one star. I’ve been a customer for years and spent a lot of money. I’m absolutely disgusted and now u have lost a faithful customer. If you’re going to provide a service. Honor it. Train your employees not to lie. Do something about it. My next step will be to call my credit card company and let them know tht this company has no issues frauding their customers.

Shocking customer service cannot get in touch with them chat line closed although still within hours of opening- half my order is missing should have come in a gift set cannot find anywhere to lodge a complaint - also their log in website doesn’t work correctly