Eskute USEskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Christopher M.
I had an issue with my front tire. I contacted Eskute and the customer service representative named Jade helped resolve my issue promptly. Eskute has been able to address any issues I have had with my E bike in a timely matter. Thank you team Eskute and thank you Jade for your help.
Oscar C.
So I reached out via phone and email and through email I was helped by a Mark. He took care of the inner tube and also a new seat which he shipped both to me. No charge at all. I offered to pay for shipping however it was handled. Truly appreciate it.
Gordon P.
Tina in customer service is working hard to make my experience truly elite. I will definitely get another e bike soon and will hve no problem to buy eskute again
Mohammad N.
I researched ebike companies and decided to get a D200 bike from ESKUTE since it was reasonably optioned for the price . I joined their Facebook group and paid for the bike. I assembled the bike and took it for a ride noticing that the rear brakes squealing. I cleaned and adjusted the brakes to no avail . I emailed the support team and Tina responded promptly with attachement of a video clip with the instructions for re-centeing the pads. Thank you Eskute Exceptional customer service Thank you Tina
Christopher T.
Customer service is terrible, they leave you on hold forever hoping you hang up. If you choose to leave a message they never call you back, my order was placed weeks ago with no updates. This place is awful avoid at all costs.
Response from Eskute USJun 24, 2026
Dear Customer, We’re very sorry to hear about your experience and understand your frustration regarding delays in communication and order updates. Due to a recent increase in order volume during promotional periods, our support lines and response times may occasionally be impacted. We sincerely apologize if this affected your ability to reach us in a timely manner. At this time, we are unable to locate your order information in our system based on the details provided. If your package is confirmed lost or has no tracking updates, we will be happy to either arrange a **replacement shipment or process a refund**, depending on your preference. We kindly encourage you to reach out to our customer support team again with your order details so we can resolve this for you as quickly as possible. We sincerely apologize for the inconvenience and appreciate your understanding. Best regards, ESKUTE Support Team
Cindy K.
Just bought this bike as an upgrade for the electric bike I’ve had for about three years. I love the dual shock absorbers now I don’t feel every bump in the road. The larger tires also make a difference. Now I enjoy riding the bike and can go for longer rides with out feeling like my neck and back are hurting me.
Paul B.
Jade was easy to work with and solved the issue I had. My son loves his e-bike.
Ilya G.
Bought the m200f bike. Good bike.
