Eskute USReviews of eskute.com

I received a courteous personal reply and quick resolution for the customer service email I sent.

Outstanding customer service. Very quick and easy to communicate with. Jade was very helpful with every step. In a world of terrible customer service, this was a breath of fresh air. Thank you.

Mark helped me with what I needed wnd went above and beyond as well! very happy for choosing Eskute

Despite our E-bike and the motor issues after the first day of receiving it, customer support was quick to make sure the replacement parts were sent out. Jade was great and was so great with getting back to me!!

First off, shipping was on time. The bike assembles easily, rides nice, has plenty of power, and a long battery life. Customer service also responded to a fairly technical question, with a quick reasonable answer. A positive experience all the way around. Also a great price point for what you receive.

Extremely slow shipping and the bike came with missing parts. When I finally got it assembled it had electrical issues. Awful company.

Tina was phenomenal. The customer service is top notch. I had a problem with the throttle on my ebike and after a quick diagnostic procedure, it was bought to the conclusion that the throttle was bad. Tina quickly arranged for a new throttle to be shipped and it is currently on it's way. I purchase from Eskute again mainly because the customer service is always responsive. I emailed them in the evening and they responded early the next morning. I wish other companies were this good with their customers.

I ordered Eskute model T300 from Amazon. The trike came with a bent wheel. I reached out to Eskute directly to get a new wheel. Jill quickly responded to my email. After determining it was in fact a bent wheel, Jill sent a new wheel to replace the bent one. Jill was amazing!! Jill replied quickly and solved the issue without any hassle. Thank you, Jill for getting this taking care of.