Karen K.
No issues getting setup and battery concern was professionally and quickly resolved (error on my end).
No issues getting the bike and putting it together, and when I reported what I thought was an issue with the battery, Jade was quick to respond, was very helpful with providing some additional support links/videos and reassuring me that my ticket and warrenty would remain open when I come back 2 weeks later after working on the road. When I reseated the battery and turned the battery switch on while making a video of my issue to send in on my ticket, it worked and I was happy to report that my issues were resolved as it was a reseating the battery issue on my end. Jade was supportive and happy to hear back that my issue had been resolved with a happy outcome. Great response and professional service to the end. Thank you Jade!