ErsanailsReviews of ersanails.com

Response from ErsanailsDec 23, 2025

Dear Customer, Thank you for sharing your thoughts on your order experience. Here are the key facts: Our website clearly states that custom nail orders take 4–7 business days to produce and 5–8 business days to ship, excluding weekends. Your cancellation request was submitted after your package had been dispatched to the carrier. For cross-border shipments, carrier protocols prohibit the recall of parcels in transit—this is not a decision made by our team. We adhere strictly to our published policies to ensure transparency and fairness for all customers. Best regards, Ersa Nails

Response from ErsanailsDec 9, 2025

Hi Vipul Chandel, We are writing to formally respond to your repeated requests for a refund for Order #58139, and to clarify our position in accordance with our official after-sales policy. As previously communicated multiple times, we have confirmed via the logistics data provided to you that your order was successfully delivered on December,04,2025 to the address you registered . We have also shared the full contact information of the logistics carrier iMile, contact details:+600566221 to assist you with any delivery-related inquiries. Despite our provision of complete logistics proof and carrier contact information, you have not attempted to contact the carrier to verify the delivery status or file a formal claim, nor have you provided any evidence to support your claim of non-delivery (such as delivery confirmation records from your residence, surveillance footage, or a written statement from the property management/carrier confirming undelivered items). Our after-sales policy clearly stipulates that refunds for “non-received” orders will only be processed when: 1) the carrier confirms the order was lost or undelivered; or 2) the customer provides valid evidence proving non-delivery. Since your request fails to meet either of these criteria—you have ignored the available logistics evidence, declined to engage with the responsible carrier, and provided no supporting documentation—we are unable to approve your refund application. To draw a parallel: this is equivalent to requesting a refund from a store simply by claiming “non-receipt” after the courier has confirmed delivery to your address, without contacting the courier to resolve the issue or providing any proof of non-delivery. As the seller, we no longer hold possession of the product once it has been handed over to the carrier and confirmed as delivered; therefore, we cannot process a refund under these circumstances. We urge you to contact the logistics carrier immediately using the information we provided to investigate the delivery status. Should the carrier confirm the order was lost or undelivered, or should you obtain valid evidence of non-delivery, please share this documentation with us, and we will revisit your request in accordance with our policy. We wish to emphasize that while we fully acknowledge your right to seek resolution for your concerns, mutual respect is fundamental to all communication. Regrettably, your repeated use of disrespectful and inappropriate language in previous correspondences is unacceptable and creates an unnecessary barrier to constructive dialogue. Our customer service team is committed to assisting customers with professionalism and patience, and we equally deserve to be treated with courtesy and respect. We reserve the right to limit or suspend communication if disrespectful language persists, as we strive to maintain a respectful environment for all parties involved. This decision is final and based strictly on our after-sales terms and the available factual evidence. We appreciate your understanding and cooperation. Sincerely, Flora Ersa Nails Customer Service Team

Response from ErsanailsDec 9, 2025

Hi Franchesca Ilagan, Thank you for contacting us concerning the status of your order. We highly appreciate your patience and understanding as we strive to ensure your order adheres to our stringent quality standards. First and foremost, we would like to clarify the timelines that were explicitly communicated to you at the time of your purchase. Our production process typically requires 4-7 business days, and our standard shipping service also has an estimated delivery period of 5-8 business days. Please note that "business days" refer to Monday through Friday, excluding Saturdays and Sundays. For additional details, you may refer to our complete shipping policy via the following link:https://ersanails.com/pages/shipping-policy. Based on the order date you provided, your order remains within the normal delivery timeframe. Please be kindly advised that we do not accept rush orders; therefore, we sincerely request your continued patience. We will exert every effort to ensure your order is processed and dispatched promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us at your convenience. We are committed to providing you with timely support. Sincerely, Flora Ersa Nails

Response from ErsanailsNov 27, 2025

Hi Anastasiia Komolova, We are writing to formally follow up on your order #56155. As previously confirmed via email on yesterday, we have successfully processed the cancellation of your order and issued a full refund to your original payment method. and the funds should have been credited to your account within 3-5 business days as per standard banking procedures. We wish to address the misleading claims you have made about Ersa Nails in public forums subsequent to receiving the refund. We are perplexed by these allegations, as our team fulfilled all obligations regarding your order cancellation and refund in a timely and transparent manner. To substantiate our compliance, we have retained complete email correspondence records—including the initial refund confirmation, order cancellation details, and our responsive communications with you—which we are prepared to disclose as evidence if necessary. Ersa Nails upholds the highest standards of integrity in all business operations and values the trust of our customers. We take false or defamatory statements that harm our brand reputation seriously. We kindly request that you cease making misleading claims about our company in public spaces immediately. Should you continue to disseminate inaccurate information that damages Ersa Nails' reputation, we reserve the right to take all necessary legal measures to protect our legitimate rights and interests, including but not limited to pursuing legal action for defamation. We remain committed to resolving any genuine concerns you may have. If you have not yet received the refund or require further clarification, please contact us directly via email, and we will assist you promptly. We trust you will act responsibly to rectify this matter. Thank you for your attention. Sincerely, Flora Ersa Nails