EROMMYReviews of erommy.com

Does not replace broken or effective parts. Erommy support only responds by email. It generally takes 1-2 days for response. Same person each time Elsie. Purchased a $4000 Pergola along with shipping insurance. Two sunscreen shades had a broken part internally which disabled the function of the pull down screen. Erommy would not replace the screens or the two parts. I was directed to email the shipping insurance company to try and settle through them. The product purchased is not functional for the purpose I purchased it for. I have wasted $4000 on a product. Update 6/5/2025 In working with insurance that was purchased for shipping for the product XCotton, they worked with Erommy in getting our replacement parts. Everything new parts were received in good working order.

Good day at EROMMY, just want to Thank you for fast delivery, and on line experience along with the reasonable pricing, it bought joy to my child Blessings

I purchased a $6500 pergola that at first was a good experience with well structured design. Once installed part of electrical controls failed to function on install day. It was determined that one of two controllers and 3 solar batteries were suspect as non- working by installer. After numerous messages back and forth with Service Dept (in the loop) they old me they dont have replacement parts and maybe I should look elsewhere. Now I have an installed $8000 paperweight. Both their California addresses are bogus.

After doing research and looking at reviews we decided to give the gazebo a shot. The directions as mentioned in the other reviews are not the best, but they are not horrible. My husband and I were able to get 95% of the build complete with just us. We used 2 others for the frame connection. Two pieces can in bent. Customer service have us two options, ship new part or fix ourselves for a credit. We were able to fix and take the credit. Other than that the gazebo seems to be pretty nice for the price tag.

The pergola I purchased is a good product, priced well and was promptly delivered. Even a 10% discount I missed when ordering was promptly refunded when I wrote to Erommy. An excellent buying experience.

Ordered 4 patio chairs on April 18th. Said 2-7 business days for delivery. I reached out via email after the 7 days to get tracking info and I got a response that my items just arrived to the warehouse and would be out for delivery on may 1st. I’ve emailed this place 3-4 times inquiring about my chairs that I paid $600 for and I haven’t gotten any more responses. It’s disappointing that there is no phone number for this company. They do all their customer service via email, yet don’t respond to emails..I’m going to contact my bank and tell them I want my money refunded..

I didn't receive my item

This was great, and beautiful