EROMMYExplore our range of products including gazebos, pergolas, patio furniture, camping and more: experience premium quality and unbeatable prices. Enjoy the convenience of free shipping and hassle returns in EROMMY. Shop Gazebos Shop Pergolas Shop Saunas Shop Fireplaces Shop Carports Shop Furnitures
EROMMY (erommy.com) has 597 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Excellent
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597 approved reviews, newest moderated first
Casey B.
I'm giving 5 stars because from order to shipping and the received product was good. Once I received all 6 boxes, we were ready to roll on it and no pieces were missing or bent beyond use. I will forewarn you though, there are a million pieces to this pergola. It's not a small or easy project. The 6 boxes have a way of making you think it won't be that bad... It's a lot of work!
Dustin
Came quicker than expected! Went together pretty easy besides the roof panels. Should come up with a better assembly process as it was a paint to get them squeezed into place. Other than that it was great to put together all parts and pieces were there along with extras which is great!
charles
It wasn’t easy to put together , and I was missing two cushion so when I finally finished putting it together I got to enjoy 1 chair .
Response from EROMMYSep 15, 2025
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.
Kelly
Instructions were detailed. Very long, very intricate but pretty much on spot. Requires the ability to work with tools & familiarity with construction to implement. But my contractor commented that the instructions were good.
james
Delivery was timely.Most of the boxes were partially open, which was not the fault of the shipper. Have not had the opportunity to open all the boxes as yet.
Joe
Responded quickly to my questions and the directions were easy to follow. Every piece fit perfectly together.
Chris
To the Erommy Customer Service Team, I am writing to express my strong recommendation for the Erommy 14X22 Hardtop Privacy Gazebo with Insect Screen. While I did encounter some initial issues with damage to the product, which appeared to be due to the transport carrier, I am pleased to report that the customer service I received was truly excellent. Specifically, Ms. Elsie went above and beyond to address my concerns and rectify the situation to my complete satisfaction. Her professionalism and dedication to resolving the matter were greatly appreciated. Thank you again for a positive experience despite the initial hurdle.
M G.
Great product Pergola with motorized screen specially installed by BlueFiks LLC