EROMMYReviews of erommy.com

The product is of extremely low quality; it arrived with broken parts. More parts broke during installation. Furthermore, the customer service is terrible; they only respond to one message per day and ultimately provide no resolution.

When they dropped the stuff off they never put on puch

The ordering process was great and secure. The company emailed me to verify my identity and clarify my order. The grill is awesome! I love the side panels for storage. I can fit a large and smaller griller inside the gazebo. I can't wait to start grilling.

Perfect for our small space. Easy to assemble. My only complaint is how hot my legs get with the heat element being where it is, otherwise my whole family enjoys and uses our sauna.

All the x 3 packages arrived with one of roof packages arriving days after the first two. The final product looks great and is sturdy. Good value for cost. The installation is not hard just tedious due to instructions are not great and causes you to re due many parts for correct orientation. But overall not to difficult. Happy with product.

I wish I could give a minus star review! I purchased a sauna for my husband for Christmas. We have now received 2 boxes with broken glass. I tried to return it and they told me I would need to return the remaining boxes at my cost and I would lose 20% for a return fee. Now the glass is on backorder for another 2 months. It will be May or June by the time I receive the replacement and that is if I can get the glass with no damage. Don't purchase from this company!!

Over great service and very quick delivery and no damage at all

I’m 17 days in on this saga. Everything started out ok. We were recommended a suana that some friends of ours had purchased. It arrived with no visible damage to packaging or its contents. After assembling it I noticed a decent sized gap in the panel above the door frame (big enough to see through). We powered up the unit and it took forever to heat to 140° and once inside I knew why. You could feel air drafting in from around the bottom of the glass door. I tried to adjust the magnetic closure to get the door the seal but it didn’t help. I immediately reached out to customer service and provided pictures. They offered a measly $80 “refund” and asked that I fix it myself. That wasn’t sufficient so they offered to ship a new door frame which arrived so badly damaged that I refused delivery! Now they’re unwilling to offer a return or refund! Do not do business with Erommy! It’s been a back and forth of excuses and slow replies. They only respond once a day and usually overnight (China?). They reply to this review like they don’t have any knowledge of it. Erommy, you can contact Elsie and she has all of the info and pictures. It’s March 21st and Erommy has not responded to any emails in over a week.