Erie InsuranceReviews of erieinsurance.com

This is directed to Steffey Insurance at Keystone Crossing, Indianapolis. If there was a zero rating this agency would get that from us. We filed a claim for wind damage to our roof over a year ago. Zero help in any way from this company. Our shingles are discontinued so need to replace all. Not our fault. Biggest insurance blow off ever!!! Worthless!! And we have been customers in good standing for over 8 years. Huge premiums! No help!!!

This company is not a trustworthy company, they reinstated my insurance without my knowledge they use my premium check somehow without my signature to reinstate my insurance then tried to charge me almost $3,000 for non-compliance I've been battling with them for almost a year now to get my money back they still won't return it I have gotten insurance on a vehicle somewhere else and have notified them three times that I did even the insurance company notified them they kept drawing money from my account they had lawyers sending me mail saying I was being sued for the money. Now they are admitting they are wrong but still won't return my money I do not recommend this company for any of your insurance be aware they owe me about around $2,000 they calls me to lose jobs and I caused a bunch of mental and emotional stress for me my business & my family. And I'm still going back and forth with them trying to get my money back they took. Trying to find a lawyer now tired of dealing with crooked people they tried to act like everything was my fault when I have sent them everything they need to see they were at fault when they already knew they were at fault. I have all the proof from the time I reinstated new insurance for my vehicles and the time I was injured for 8 months and didn't need workman's comp that was reinstated without my knowledge they ruined my Christmas and calls me to lose a lot of business

I have used Erie for 50 years and have never had a bad or unsympathetic experience with either my local agent or an Erie employee. They have always been helpful and caring. I read some of the 1 star reviews and I really don't know who these complainers are or why they had a bad experience. Prehaps they are not being completely honest about their experience details. Some people today don't want to accept responsibility and are always looking for others to blame instead of looking in the mirror.

La verdad estoy muy decepcionado de este seguro yo pague mi seguro full cobertura y jamas pedí descuentos y cuando tuve un accidente me salieron con que yo renuncie a seguro medico con lo que no me pagaron ni un gasto medico y cuando fui a las oficinas hablar con el representante que me atendió el día que yo agarre este seguro me dijo que yo firme un papel donde renunciaba a gastos medico cosa que jamas paso con mi consentimiento según porque pedí descuentos y nunca fue así jamas les pedí descuentos porque yo pague un seguro full cobertura como es posible ese robo que le asen a la gente pagando full cobertura y le niegan los gastos médicos este seguro es una mrd no se los recomiendo mi gente mejor compren un buen seguro con otras compañías menos con Erie porque te asen firmar documentos si nuestros consentimientos mi nombre es pedro serrano un ex cliente insatisfecho de esta aseguradora Erie insurance 😡😡😡

My girlfriend has her homeowners policy with Erie Insurance. She has Alzheimers disease. I called Erie Insurance attempting to get her premium payments converted to monthly from the huge annual payment they charge. The customer service rep was advised about the cognitive issues but insisted on putting my girlfriend through questioning to validate some information before the rep would talk to me. Obviously that didn't go well so I asked to speak to a supervisor. My request was refused and the rep also refused to help further. The rep ended the call by saying (sarcastically) that she hoped the rest of my day went better. This is not a caring customer service company. Stay away!!

I have been a policyholder paying premiums on time for auto insurance and renters insurance. An insurance policy is a legal contract! In the auto contract I pay for the protection in the event that an underinsured motorist causes an accident. This accident occurred on November 10 2023 to me. The person causing the accident had a basic minimum coverage not enough to cover my physical and emotional damages or loss of work and income! Erie insurance has violated the policy contract by denying to pay the limit under the underinsured motorist coverage I pay for and they agreed to even though mri’s doctors reports therapy and up and coming surgery procedures have been presented! And because of this I have had to hire an attorney and have filed a lawsuit which when it goes before a jury will be won! It’s a travesty that companies like Erie insurance are allowed to do business by the state of Pennsylvania and unprofessional manner not protecting the policyholders as they advertise they do!! I highly recommend no one purchase any type of insurance from Erie insurance companies!!

Well, I am very surprised at the rating on this site. I have been with Erie for several years and had cause to make a claim on the car insurance side. My treatment by all involved has been exemplary. My adjuster Rhodes Sulcer and all others involved dealt with me in prompt and courteous manner and I will recommend Erie without question. Can only assume the complaints from previous posters must have been person ( s) specific.

They act like care to help you until you sign on with them , they are rude and no longer care about what you say or what you want. My agent was Kim and she was very switchy on the phone. You can hear her rolling thru her emotions as she spoke . Very rude with a spiteful laugh or maybe it was just me. Didn’t receive a cancellation notice after insurance wasn’t paid for the last month after a 12 month policy was in place. Wouldn’t let me reinstate it since I was less then 48 hours late on top of a late notice already which I never received and referrred me to Progressive. I had problems with an ex breaking into my car and messing around underneath it and she didn’t think I was being honest and helped me with nothing moving forward. Hence why I didn’t pay the month still unsure of what to do now it doesn’t matter I got to let it go and act like nothing unsafe happened to my car. Thanks walnutport PA location for bullshitting me for a year. :)