Erie InsuranceReviews of erieinsurance.com

I know that the people we deal with in a company, when we call customer service, etc., can make or break a company. Some insurance agents may be dismissive when clients need help, or be over zealous (in favor of the company, to the detriment of their clients,) and may have a reason to treat customers in a less that courteous and pleasant way. Then come the adjusters, and everyone else involved in the process when one must file a claim, often, another headache. I have dealt with several insurance companies over the years and for several years now, ERIE has been the one company we have stuck with, and we won't be movie to another one again! We live in Elkins, WV, and our agents here (Rodger Ware and Jessica McCourt) since day one have been incredibly helpful and patient! If some people go out of their way and walk the extra mile with you, I'd say without reservation that our agents literally have been running the marathon with us, and not getting tired! I am the kind of person that likes to know how things work, why this or that is done, what's the logic behind a decision, the mechanics of it, why certain things are not possible, etc., and both Rodger and Jessica are insanely patient (I am the insane guy with never ending questions!,) and have always answered and clarified every question I have had. The same thing with the adjusters we have had looking into our claims; they have always been pleasant, thorough, fair people in their evaluations as far as I can tell. I am surprised that ERIE has so many negative reviews here on TrustPilot, but since I believe credit must be given when credit is due, I decided it was time to do just that. I cannot know about ERIE elsewhere, but if you are around this area/WV, and you need insurance (we have auto and home with them,) I'd encourage you to give them a call, and check them out. As said, we tried other insurance companies, and NO ONE beats them, period!

Shout out to Erie Insurance for a job well done. I have nothing but good things to say about the prompt and efficient way my claim was handled. Those I spoke to during the process were professional, knowledgeable, and supportive. I especially want to mention Karen and Michelle, both of whom I spoke to on the phone and via text multiple times. Their patience and understanding of my somewhat weird situation was much appreciated. This is the first time I've made a claim but I have been an Erie Insurance customer for years. Their affordable rates, rate lock feature, and good reviews are what attracted me and now their efficient handling of this claim will insure that I stay there. I highly recommend Erie Insurance.

I have used Erie for 50 years and have never had a bad or unsympathetic experience with either my local agent or an Erie employee. They have always been helpful and caring. I read some of the 1 star reviews and I really don't know who these complainers are or why they had a bad experience. Prehaps they are not being completely honest about their experience details. Some people today don't want to accept responsibility and are always looking for others to blame instead of looking in the mirror.

Well, I am very surprised at the rating on this site. I have been with Erie for several years and had cause to make a claim on the car insurance side. My treatment by all involved has been exemplary. My adjuster Rhodes Sulcer and all others involved dealt with me in prompt and courteous manner and I will recommend Erie without question. Can only assume the complaints from previous posters must have been person ( s) specific.

Solid prices. They were there for me when my parked car was hit by a drunk uninsured driver.

I have both home and auto insurance policies through Erie in SE PA and the agency I use is D.E. Cressman. I have had had them for around 8 years now and the quality of the service and policies are top-notch and reasonably priced. Having had to file claims on both my home and auto-policies, I can say that my experience in dealing with the local agency, home and auto adjusters, and emergency call center employees has been stellar. If you want an agent that is responsive and cares about you when you have a claim that needs to be filed, I highly recommend D.E. Cressman. As far as I can tell, the rest of the organization seems stellar too, at least compared to my previous experiences with Allstate and State Farm.

Erie Insurance is an affordable insurance company compared to others. I pay $97 a month for a 9 month plan they charge a $5 card processing fee still not bad. Another positive thing is I only had to pay $500 deductible when my car was involved in a car accident that originally would have costed me over $6,000

We WERE customers for USAA for over 41 years. USAA likes to showboat and tell everyone how great their customer service is. It isn't. So we looked around and got great recommendations for Erie Insurance. My wife got into an accident this past year, and Erie handled everything - one call to our insurance agent. That's it. They coordinated everything. Didn't hassle with rental car or making us buy aftermarket parts. Were able to use the body shop we wanted, not what they wanted. Highest recommendation, IF you have a good driving record and can clear their underwriting requirements. Very good rates and customer service. We're quite happy with them. However, if you are prone to getting a lot tickets and putting in lots of claims for every little scratch on your car, Erie is not for you. Move on.