Erie InsuranceReviews of erieinsurance.com

I have been with Erie for 1 years now and I'm so tempted to start calling around for other insurance I have never had a insurance take out 5 days ahead out my account before the due date then charge me a 50$ return fee when spoke with them they said it was there fault they will take it off my bill. We'll get my bill yea they took some out 5 fn dollars!! They record phone calls I'm about to as well because this is bs!! This is the 4th time this has happened. Everytime they take out for my bill it is always a different day way before the due date!! Can screen shot and prove!! Bank statements will not lie!!

Very bad service. My policy includes roadside assistance and the only time we asked for Towing although we needed Towing before but the only time we tried Erie insurance they gave us estimate wait of 120- 150 minute's and then after waiting 2 1/2 hours for the towing company they canceled, how awful

Shannon Lepine is by far the worst claims specialist I’ve ever dealt with. He’s extremely rude and incompetent. My insurance agent is amazing but filing a claim is another story. Shannon has horrible communication skills and will not respond to your questions or emails and when he finally does it will be to call the wrong person and release personal information. He’s horrible and I have the emails to prove this. I’m absolutely APPALLED that he’s employed here considering how terrible he is at his job.

They were cheap but they are the dirtiest company for car insurance I've ever had in my life. I was going through domestic violence trying to get my ex-husband that I was only married to 6 months off of my policy. I was the policyholder for 6 years and they wouldn't remove him. He was out here doing drugs and abusing me and stalking me and I was calling insurance and they wouldn't remove him. He wrecked the car and damaged State property and they dropped me. My sister was with them 8 years carried full coverage and her husband bumped into someone at a stop sign and the people went to the hospital and said they got hurt and Erie dropped them to their trash

This has been the worst insurance experience my company has ever had. Erie Insurance applies hidden fees buried in the fine print, and their cancellation policy is extremely abusive. Due to circumstances beyond our control, my company had to request the cancellation of our policy, and Erie charged us a penalty of more than 60% of the total value of the policy. This is completely unreasonable and shows a lack of transparency and customer care. I strongly advise anyone considering Erie Insurance to stay away. There are far better and more honest companies in Pennsylvania.

I have extensive hail damage on my house that apparently happened more than 12 months ago. I was told by several Eire employees that Eire pays claims that are past the 12 month (it was 19 months before I discovered the damage.) Apparently I wasn't one of the lucky ones they decided needed help. I am now paying to have a new roof put on out of my own pocket. Horrible insurance. Terrible at paying claims. I would give them a zero if I could. I wouldn't recommend them to my worst enemy!

Beware that 'full coverage' is not full coverage with Erie. My car was in good condition when hitting a deer last December. The cars Erie used as 'comparables' were in worse than poor condition. For example, one had visible body damage in the ~$2,000 range involving multiple body panels. Another had all 4 leather seats containing large rips. Erie refused to even acknowledge this. And even though the report from Erie's own assessor found no substantial damage to my car from before the accident they refuse to acknowledge that my car is in good condition. It has now been 8 months and it seems there is little hope I will get anything remotely close to what my car was worth. I would give '0' stars if this review site would let me.

Due to a mistake made in forwarding mail to a new address and invoices not reaching us, one of our homeowner's policies with Erie lapsed. When we discovered the problem, Erie refused to reinstate or rewrite the policy, which was one of five policies we had with them at the time, some going back 45 years! The local agent's recommendation was for Erie to use a third-party broker and quoted a price of $4,800 per year vs. the previous price of less than $700. The issue was elevated to a representative of the Erie Office of the President, who only would state their policies and boilerplate. When asked if they were willing to throw away a good customer of 45 years the answer was simply and sadly, yes! Very short-sighted. In order to obtain the best quotes from Erie competitors, we had to bundle all our insurance needs for competitive bidding. The competitive quote for the one policy that lapsed, was $1500 vs. the Erie solution of $4,800. As a retired business executive myself, it is hard to believe that a company would walk away from a customer of 45 years. Perhaps I should have shopped our business years ago!