Erie InsuranceReviews of erieinsurance.com

We WERE customers for USAA for over 41 years. USAA likes to showboat and tell everyone how great their customer service is. It isn't. So we looked around and got great recommendations for Erie Insurance. My wife got into an accident this past year, and Erie handled everything - one call to our insurance agent. That's it. They coordinated everything. Didn't hassle with rental car or making us buy aftermarket parts. Were able to use the body shop we wanted, not what they wanted. Highest recommendation, IF you have a good driving record and can clear their underwriting requirements. Very good rates and customer service. We're quite happy with them. However, if you are prone to getting a lot tickets and putting in lots of claims for every little scratch on your car, Erie is not for you. Move on.

I'm not an Erie client but one of their clients hit my truck and broke my mirror off. He filed the claim immediately however, four days later I am still waiting for them to fix the damages to my vehicle. Thank goodness I have Geico as my insurance. they would never let a claim go unsettled for this long. Erie won't even return my calls. Sad representation of a company.

One of the stupidest company. Stay away at any cost. I was contemplating to switch to Erie insurance. But could not go with it due to finding better price elsewhere and made sure the insurance I was on not even a day may be 1hour, to be cancelled back in Apr 2021 and got written proof of the same. Despite this, due to agent's negligence stupid Erie started sending various bills and also collection letters. Its been very painful to deal with it providing all the proofs etc but so far they are still trying to get paid at least some. Completely unethical. Somebody else's negligence is being reflected on the customer. For the life I'm abandoning Erie insurance. Such a bad experience.

I was a customer for over 5 years...Tornado came through neighborhood. I told insurance adjuster I wanted to be present when he walked my property...he showed up when I was at work and left me a voicemail he was done. He missed super obvious damage-, he was very vocal about how competent he was.. almost like he was reading a script...3 months of delayed or no call backs,I finally asked for supervisor, she was just as bad...I had obvious damage to my property but they would not listen or come back out to meet me face to face to discuss...I finally hired an appraiser and enacted by go to appraisal clause...thus resulted in 4X + $$$$$ my initial damage assessment from Erie...everyone I spoke to in the industry said Erie was counting on me giving up...I had no reason to leave Erie and would have continued to do business with them for my insurance...they would have been further ahead just working with me instead of being rude and dishonest. Speaking with industry appraisers Erie is very tight and will not pay for home damage- their reputation is terrible...Avoid if you can, this was a very painful experience.

My car's real windshield randomly shattered one day. I contacted Erie's dedicated glass line, spent exactly zero seconds on hold. I was greeted by a very friendly and helpful person who took care of everything in a few minutes. My coverage is very affordable, but there was no deductible for the service. Compared to Erie, every other car insurance company feels like a scam.

Outstanding price and service. Wife car got hit in parking lot by Erie insured by lady who left a note . They had us check in couple days no bull about adjuster coming out to give us some low ball price to repair .was so impressed i got a quote and saved $400 yr over AAA who gave me great price but jacked it up every year .Erie is great but they do a soft credit check and full extensive driving record .