Erie InsuranceReviews of erieinsurance.com

HORRIFIC customer service. I have provided the documentation they asked for twice and now they are cancelling my policy because I didn’t provide the information. WTH??

Avoid Allain D. Latreille at all cost. Our company has spent over $20k per year for many years with Erie Insurance. Unfortunately, Allain D. Latreille was assigned to assist our business for a small claims loss. Allain D. Latreille, the representative for Erie is anything but professional. Allain does not return calls, he actually blocks your number so you cannot reach him. There is a host of issues regarding professionalism, courtesy and basic communication standards. We have been forced to call Erie Corporate. Corporate provided us with his supervisors contact info. We are now making some progress. Our wish is for corporate to hold their reps like Allain D. Latreille to higher standards and to hold them accountable for poor performance, in this case, zero performance.

I was an ERIE Agent about 8 years ago. I'm still a policy holder although an unhappy one. About 15 or so years ago ERIE was like a family of agents. ERIE's selling point was the policy holder comes first most of us felt that way. As the senior executives changed, ERIE became just another insurance company with nothing to set themselves apart from the pack. For some unknown reason ERIE sent me to collections even though I have auto debit.

My elderly parents have Erie homeowner's insurance. What a mess this has been. Their home had severe storm damage in June 2023. The home still has not been repaired,and is still not habitable. They have been living in a hotel for 6 months, and on top of that, one contractor stole money given to them for repairs to work on another house. Erie has had not compassion, no sense of urgency, and is completely unorganized. My parents are in their 80's and do not need this. Buyers beware. Your Erie policy is probably not worth the paper it's written on. The adjuster won't even return calls. Horrible example of an insurance company.

Erie Insurance is an affordable insurance company compared to others. I pay $97 a month for a 9 month plan they charge a $5 card processing fee still not bad. Another positive thing is I only had to pay $500 deductible when my car was involved in a car accident that originally would have costed me over $6,000

This company has raised my insurance rate TWICE in the past two years after never missing a bill, receiving no tickets, and getting in ZERO accidents. I have called multiple times for the people at my local branch to tell me “we’re too swamped, we have to call you back another time.” I have tried numerous times to get in contact with my local Erie branch, each time they have an excuse to not talk to me. I don’t have the money to keep paying a company that doesn’t care about its customers, and continues to raise my insurance rates when I haven’t received a raise in years. These companies continue to use “oh we have to raise our prices cuz iNfLaTIon” as an excuse. You’ve continued to milk your customers for a scam service. I dislike this company and would encourage anyone considering this company to find another company to do business with

Erie Insurance is AWFUL. My 11 year old dog bit my son's friend. I filed a claim to cover any liability. The underwriter came back and told me I have until July 6th to remove my dog from my home or my homeowners would be CANCELLED. No one wants an old dog. I had to have her put down. My sons and I are devastated. The adjuster never mentioned the fact I would be FORCED to remove ie: kill my dog when filing the claim. I WOULDN'T have done it if I knew. Ironically, they didn't even pay a dime for the claim. If a tree falls on my house am I forced to remove all trees on my property? Where is this written in my policy??? Don't use them and if you do, cancel your policy. This is so CRUEL. Rest in peace my sweet, sweet Ginger. Meet me at the bridge. Stick your sorries in your hat Erie Insurance.

They will only pay me half of what my truck is worth. Their insured hit my truck parked.