ErgeonReviews of ergeon.com

Mario was exceptional. Very professional and customer oriented.

I have had a great experience working with Andy Perez from Ergeon to review the work required for and to obtain a quote for a thirty-foot section of fence that fell down in a recent storm. The process was extremely smooth and fast. The initial contact was less than 10 minutes on a Saturday morning to schedule an online video review. Within an hour, the initial video call took place to inspect the fence, obtain the measurements, identification of any issues, and answer pertinent questions. He reached out to me within a couple of hours with a quote and shared an online link which had all the details for several options for the repair and fence type. Ergeon maximizes its use of technology and customer service for fast and reliable service. The whole process was amazing given that most of their competitors could not even schedule a meeting to get a quote for at least a month out. I had to delay the job completion because of vacation and weather but the assigned PM, Omar Herrera, was able to work around it and his crew did a great job at removing the old fence boards and installing the new fence section in less than a few hours.

I was lucky to work with Nicole Lindo today to get a quote for my fence. She was incredibly knowledgeable, quick, and very friendly. She whipped up a quote and answered of my questions along the way. Great service, definitely recommend.

Amazing company with constant communication from start to finish. Mr. Molina and his crew replaced 300 feet of fence in just one day, including demolition and cleanup!

Beware of this company. Initially during the bidding process you will think they know what they are doing. After the quote, you will really see how pathetic this company really is. After 3 no shows to start the work, with excuses ranging from "my car broke down" to you name it, it's apparent you are dealing with a bunch of savages. Nobody will accept responsibility and you will be continously transfered from "moron" to "moron".

If I could make that one star a half instead I would. The first time I dealt with these guys were great. Absolutely no complaints. But the second time was terrible. Guess came out with less than half of the materials needed but said they'd be done. They came at 10am and left at 3pm without letting us know they were done. Leaving my backyard open and a mess with the fence they took down and the new materials. They came back the next day and said they'll be done. They put 4 posts up and left. Again arriving at 10am and leaving at 3pm. Leaving the mess. They arrived today and said they needed 3 more days to get the rest of the materials. The project manager already told me they'd definitely done today. The manager offered me a $100 discount. So fed up. Turns out that they forgot to add the measurements in my quote and the image they sent of the area the fence would cover was wrong. They said I’d have to pay for their mistake. I asked to cancel everything. They told me I’d have to pay $600. Then he called a little later saying he messed up the cancellation fee. Asked me to take pictures of what the installers did, what materials were left over and the haul away for the old fence. Of course to charge me for their mistake again. Look else where. Don’t just look at this as one bad review and think yours will be fine. Cuz that’s what I thought.

Fast quote, good marketing. Everything fell apart after that. Never made it past the permit process because the company didn’t fill in basic information requested by the county after 3 weeks! If they didn’t want to do the project, I wish they would have said so. That way we could have avoided wasting time.

OK I did the research you need to do the same! This is not a local company. It's a vinyl wholesaler and the products are most likely Chinese made because they wouldn't give me a producer of the product. Their California headquarters is a mailbox location in San Francisco. The "Locations" all 100+ of them in California are wannabe fence installers and I bet a majority are not even licensed and as a sub to this company you are to be licensed and insured. So beware.