ErgeonReviews of ergeon.com

I'VE BEEN DEALING WITH THIS COMPANY SINCE FEBRYARY, 2023. EVERY TIME THEY SCHEDULED SOMEOMNE TO COME OUT FOR PRE-INSTALLATION AND TO RE0MEASURE, THEY CANCELLED. THEY WOULD ALWAYS SCHEDULE A NEW DATE WITHOUT CHECKING WITH ME FIRST, KNOWING I AM WORKING AND NOT AT HOME AND HAVE TO SCHEDULE AT MY CONVENIENCE. A FEW TIMES THEY DIDN'T EVEN SHOW UP, I WAITED THE 3 HR. WINDOW AND NO ONE EVER CALLED. THEN THEY WOULD CALL DAYS LATER SCHEDULING THEIR OWN DATE. I HAD TO CALL THEM TO LET THEM KNOW NO ONE HAS SHOWED UP, NO COURTESY PHONE CALL TO CANCEL. THIS IS JUNE, AND I STILL DON'T HAVE MY FENCE. AFTER THE LAST DISAPPOINTMENT 2 WEEKS AGO, I TOLD THEM I AM FINISHED WITH THEM, THERE ARE TO MANY FRANCE COMPANUES OUT THERE THAT WOULD GIVE MUCH BETTER CUSTOMER SERVICE.

PESSIMI! EVITATELI COME LA PESTE!

Poor follow up and customer service after I had a major issue with my fence. Do NOT use this company. Project mgr lied and said conversation wasn't had when it did and I have text confirming so. Highly disappointed.

The sale department has no idea what their subcontractors are doing for sure. Everything in the preplanning phase is decent. They use satellite image to estimate cost then send their regional subcontractor to do a physical walk through once the estimate has been accepted. Everything up to this point is fine even with the seller lack a bit of technical knowledge. For example, the seller didnt know that wood fences arent suppose to touch the ground and assured us that the fence would not have gap from the ground ( this didnt turn out true and I am now looking for ways to give my fence a finished look). This is not a big deal for me. However, their execution of the agreed upon project left much to be desired. I had originally agreed to have a fence installed using raw pressure treated wood fence and then applied the sealing and staining after the installation was finished. This plan was completely disregarded by the local subcontractor representing Ergeon. They bought prestained materials and then lied to my face and to the Ergeon HQ about the staining labor. It was a lot of back and forth with Ergeon HQ to sort thing out. The craftmanship is alright and the people who actually did the job was polite and prompt in their work. The turn around time (TAT) for the project is 6-8 weeks after the contract was signed. My project was changed hands twice before anyone came out to the work at the 8th week. It did only take them 3 days to finish the job so i guess they still technically met their TAT. Ergeon does have someone at the HQ available for me to constantly call for update so at least communication is not a weak point. I think they just dont have good handle on their subcontractors. We ended up paying the original agreed upon invoices but with such a disconnect between HQ and subcontractor, I would advise buyer to be wary of this company.

In Ergeon’s first contacts with me it seemed very professional. It scoped the project by phone, then sent someone out to check, then sent invoice. However when it came to doing my project, a fence, they sent terrible, unprofessional, sloppy people who did a slap dash job with substandard materials, and laughable craftsmanship. In subsequent contacts they were proved unhelpful. The business seems to be run where the left hand doesn’t know what the right is doing.