Epik LLCReviews of epik.com

Key takeaway: After 36 days, and paying $170 in name of fee, I'm still waiting for funds to hit my bank. On 14th of September, I've sold my website through epik. On 20th of September the deal was closed. They happily and easily accepted payment from my buyer. But when it comes to paying the sellers, they'll try their best to hold people's hard earned money. After 20th of September, their payment website masterbucks goes offline for so called maintainance, their customer care representatives had no clue on when masterbucks will be live again. After weeks of constant messages from customer they finally came up with the date of relaunch. Since 11th of October, it was again working and i submitted request for withdrawal. Today is 25th of October, 35 days and I'm still waiting for my funds. The customer care representatives are acting like masterbucks is entirely different company and they don't have access to their data. There is mysterious queue of payments no one know about. After weeks of maintenence, they're still processing payments manually. I have been constantly in touch with Live Support but they aren’t resourceful at all and they know nothing when we ask them about our queries. Live Support robotic replies are “Well, accounting team knows it and we can’t help you in this regard. We apologize, we don't have ETA on this, We don't have information about this” and so on. I feel helpless in the regard as huge amount isn’t being released and global recession is hitting us badly and we are in this vicious cycle of not being able to withdraw our hard earn bucks.

Epik still hasn’t released my 15281.25k USD. They keep making excuses to not pay.

Hello Trustpilot, I sold website using Epik escrow. It's been months now, But I still can't withdraw my money. They are saying they have legendary customer support. But it's useless. They are just like chatbots. They can't do anything. They even don't have a good process for escrow service. I had to reach their manager three times for confirm the complete transaction. Now they have some stupid platform called Masterbucks. It's sucks. If they have money why they can't withdraw it at the right time? They are saying I need to stay on the waitlist. For what? Withdraw my money? I'm never going to use this platform again. Escrow.com is great. But they have only one withdrawal option. That's why I moved to Epik. But they lose my trust now. Thanks

I am a domain seller which sold some domains on epik last year. I do not request payout so the money stay in epik. But last month epik suddenly forbidden any payout request with no reasonable explanation for more than a month. After that, epik ask for kyc to request payout and increase the fee of withdraw. Epik use the third party veriff to provide kyc service. There not a few people can not pass the kyc since veriff do not support their ID card, which include the Chinese ID card. Epik do not give any solution for these people to pass kyc for more than 10 days until now. And hence they can not withdraw their money. Fortunately, I have apply a passport 10 years ago. I spent half a day go to my old house which more than 100 kilometers from where I live now to take my passport to pass the kyc. And then I find that they apply a horrible fee of 3.9% for paypal payout. This fee is different from the commission fee for domain transaction and the fee charge by payment method. If you use sedo, dan, afternic to sell a domain, there is no other fee after domain transaction fee. You request $100 payout, you get $100 in your paypal. They use paypal masspayout so paypal will not charge you any fee. But epik first charge 3.9% for request withdraw, then they use standard paypal transfer soI was charge $0.3 + 4.4% again. I withdraw $230.4 and only get $221.41 in my paypal. The total fee of paypal payout is $0.3+ 8.3% on epik. So the total fee of sell a domain on epik is more than 18.3% now, and may change at anytime, even after you sold a domain. So you are not able to know how much you can get if you sell a domain on epik because they will change the fee any time without notification. You are also not able to know when you can get your money from epik because they can frobidden withdraw for more than one month without notification and explanation.

Oct 26th Update: PAYMENT RECEIVED ------------------------------------------------------- After so much struggle, at last, Rob Monster, founder of Epik helped in getting this issue resolved. Thank you Rob for this but still, this long delay is not at all acceptable. Epik used to be a good platform but after this, it lost its name. ------------------------------------------------------- I bought a website from a seller and we both used epik.com as the escrow service provider and the deal was completed on Sep 15th 2022. After that, the seller submitted funds withdrawal request and till now he have not received the funds. I and my seller, we both tried checking with their support and they are telling us to keep waiting without giving us the date when they will process the payment to my seller. My seller is really worrying and it is affecting his other works. Even I'm not able to work at peace. This is such a worst company.

Never ever use this company, totally kind of scam, work is too slow, and still don't release our funds, they are using the money of their new customers. I am waiting for money but still 2 months passed! Very very company!

Around seven weeks ago, a company I'm invested in used Epik Holdings as an escrow agent for a transaction of several hundreds of thousands of dollars. After reviewing the correspondence between Rob Monster (Founder) and Brian Royce (CEO) with the company there is very good reason to be very concerned. This is one of the most worrisome financial transactions I've seen handled by an escrow agent and also the consistent promises and assurance given that ended up not resulting in the money being transferred during this time. The buyer showed proof funds were transferred and Epik's site said it would be released, but Epik would not release the money. Once a review was posted, people reached out that they were in similar situations up to $250,000 as well so it looks like this could be a bigger issue. Rob did stay in communication throughout this time. On October 19th, almost 50 days after the transaction took place the money was released. It looks as if the others are beginning to be paid back as well.

My name is John Rampton (Google my name and you’ll find I’m legit and a real buyer/seller) and on September 2nd I completed an escrow transaction via Epik and have yet to receive this money. The escrow transaction was for $400,000. I’d done business with Epik and Rob Monster in the past (purchasing a domain from them around 4 years ago). Therefore, I texted Rob Monster, the Founder of Epik. He told me that Brian Boyce had taken over in the CEO role and to contact him. I began to text them both directly in separate texts. They said it was the bank’s (Metropolitan Commercial Bank) fault for freezing an account and several other excuses. However, when we asked them to give permission for the bank to verify this information they were unresponsive to that request to support their claims. Brian actually texted that he had heard from the banker that there was less than 200K in the account (There is proof that 400K was sent to them). In addition, texting them separately had consistent conflicting information about the truth of the situation. We are currently gathering evidence of the misuse of our escrow funds. In summary, this is an escrow company that was transferred escrow money on September 2nd and as of the time of writing this review (October 14th) we had not received this large sum of money that was supposed to be held by a trusted escrow provider. After 50+ days and 100s of texts with Epik founder and Epik CEO we received a wire on Oct. 18th. Please proceed with caution when conducting any similar business transaction with these people, Epik, Masterbucks, or any related company conducting escrow transactions.