Benedict O.
Epik
Epik, I helped someone sell a site through your company. The money has been locked for more than a month. The person is threatening to arrest me. Why do you people choose to treat me like this? Why this scam?

Epik is an independent domain registrar that helps individuals, businesses and brands bring their ideas to life online.Helping you find, register and manage your domain is at the core of what we do—but that’s not all. Whether you need a beautiful website, professional email, dedicated phone number—or even an LLC for your business—we’ve got you covered. As a one-stop shop for your entire brand presence, we pride ourselves on providing comprehensive support every step of the journey.
Epik LLC (epik.com) has 445 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Benedict O.
Epik, I helped someone sell a site through your company. The money has been locked for more than a month. The person is threatening to arrest me. Why do you people choose to treat me like this? Why this scam?
googleboyny
I have some money in Masterbucks that I would like to use for renewals, but for almost a month now if you try to go to Masterbucks it says "Masterbucks is under maintenance". What kind of "maintenance" takes almost a month. I have many expiring domains up for marketplace sale on Epik. If they sell, I have no access to the money. I hear this is happening to many Epik customers that rely on their so called "Masterbucks" system. This needs to be investigated by law enforcement or maybe we can file a lawsuit to get this resolved ? I will no longer recommend Epik to anyone looking for a domain registrar.
Response from Epik LLCOct 7, 2022
Dear googleboyny, Our Masterbucks service is indeed under maintenance. While withdrawals are paused during this time, you'll still be credited with your sales funds that can still be used to purchase Epik.com products and services, and you'll be able to withdraw them as soon as the maintenance is complete. We hope for your kind understanding while we're working hard to get the service fully back online, and invite you to reach out to support to discuss your situation further.
Bob
Went to go withdraw money from my Masterbucks account at Epik.com and am greeted by a dead website that says "Masterbucks is under maintenance." There has been zero communication from the company regarding this, and no clue what is going on. PLEASE LET ME GET MY MONEY OWED! UPDATE - In response to below, there has been ZERO communication from Epik. I have seen some media coverage and social media posts that stated it would be returning on 10/10, but that was yesterday, and there has STILL been no communication from them. This is so unacceptable!! I want my payments!
Response from Epik LLCOct 7, 2022
Dear Bob, Epik has been working hard to get our Masterbucks in order and back up and running as quickly as possible. We have sent out notifications to all our customers regarding the target date for restart of the service, and we invite you to contact our customer support to discuss your situation further.
Hamza S.
I have never dealt with such an unprofessional company before. They are holding my Escrow money since September. Do not believe the positive reviews.
Response from Epik LLCOct 7, 2022
Dear Hamza, Epik has been working hard to get Masterbucks fully back online as fast as possible and notified our customers on the target date for the service restart. We hope for your kind understanding and patience, and invite you to reach out to our support for further discussion.
James D.
These monsters scammed me and now, they are flagging my review? I've been scammed by epik robbery team and all I have to write is a good review? trustpilot must be neutral. please stay away from epik. they are legendary in scamming.
stmedford
CS was virtually instantaneous following my support request. Rob got three of my domains pointed in the right direction in a very brief moment in time. Polite, competent, thorough. Much appreciated, thank you again. -St
Response from Epik LLCOct 7, 2022
Dear stmedford, Thank you for your review! Rob is one of our best, and we're so very glad you're satisfied with our service. Feel free to reach out anytime!
Mustafa A.
Epik's withdrawal website (Masterbucks.com) is down and we can't get our money. There is a lot of comments, poor transaction experience.
Response from Epik LLCOct 7, 2022
Hey Mustafa, Masterbucks is indeed down for maintenance, but we're giving it our best and working to get everything back up by next week! Feel free to reach out to our Customer Support team, and we'll be happy to assist!
Peter R.
Amazing customer service, reliable and fast technology, professional handling of business, high ethics. Epik provides me with outstanding service; both the customer service and the product range is a class of its own. The customer service is proactive, personal, and even offers additional help to problems I didn't know I had or such that I neglected :) Their never expiring domains are the best invention ever. I also like that they offer in-store credits and deposits, which comes in very handy if one has to spend a budget within a certain time. Otherwise, their solutions are blazing fast, work on all continents with equal speed, and reliability. Two more words on ethics. Their handling of their hack was professional and transparent, guided by high moral standards and ethics. I would have wished to encounter that with Big Tech companies, as well. And, as much as I disagree with what some of their other customers have to say, I support their right for freedom of speech. Also here, Epik sets standards for the entire industry. Thank you.
Response from Epik LLCOct 7, 2022
Dear Peter, We appreciate your thoughtful review, and we thank you for being an #Epik customer! As always, feel free to reach out anytime, and we'll be glad to assist!