Epik LLCReviews of epik.com

I had a support query that was resolved incredibly fast and professionally

I wasn't going to leave a review, but at this point Epik has wasted to much of my time and patience. They have promised us getting our funds time and time again, but it's been a month now. No payment. New CEO admitted they have mixed escrow funds with general funds. No one even knows if they have the money to pay people

It’s been over 4 weeks i still haven’t escrow money of the site i sold via epik escrow. Epik hasn’t issued any public statement about why Masterbucks was down for 2 weeks. Some of the people i met on Namepros told me they are owed over 200k, 56k and more. The situation is getting worse every day. If you want to know more about it, there’s a popular thread on Namepros. If you are looking forward to do business with them, you would regret your decision.

Rob A. was great. I asked him to fix something in my portfolio and he did it within 3 minutes. They do have great customer service. I have yet to use Masterbucks, but my opinion is that Masterbucks seems to be under some sort of audit (maintenance they say) and that is causing delays. My theory is maybe there's an investigation being done on certain domain sellers who are using domain sales to launder money? Just saying ; ( . Purely my conspiratorial guess. But that wouldn't be Epik's/Masterbuck's fault, would it? Biggest con so far besides people's recent Masterbucks experience, is that they've raised prices on domain renewals, and doing that threw themselves out of the domain investors corner (they won't give the same bulk/investor/namepros discount that they used to). I've had to transfer many domains to other registrars because of this. Then, a month later, they lowered the costs, but not enough. Biggest pro, as mentioned, is their customer and technical service (they always do everything they can to help, and no, they're not bots - try chatting with them and being cordial).

SO fast! Thanks!

A real nightmare. I ventured to use this platform as an escrow service for a domain sale deal that took place elsewhere and if only I could go back in time... The sum of the sale was not that great (in the three figures) but the very negative experience was memorable and caused me levels of stress and frustration that I have never had before. First of all, like so many others, I had to wait almost an eternity to regain possession of my funds ... I felt that practically those funds were no longer mine since I was not in control and could not withdraw them. On this side I feel almost lucky because there is a whole community of domainers and other people still waiting in the hope, full of frustration, anger, and disappointment, that they can withdraw the money from the platform. They deserve my total compassion ... they don't deserve this. It goes from bad to worse: when after an exhausting time almost as if by a miracle I see that my request has gone through, I find myself with a much smaller sum withdrawn than what I should have received before the very long maintenance. Yes, by passing it off as 'maintenance' they had the 'cunning' to increase taxes in the withdrawals of the money, therefore all those who had money in masterbucks well before the maintenance took place, were forced to comply to the new terms of service of the after maintenance. And they did this without notifying anyone or asking for permission to accept the new terms. I confess that personally I have never seen such a thing. The worrying thing is that there is someone who claims that after several complaints he was able to get the taxes for the withdrawal of the money refunded because according to him, even according to someone in the epik team or who occupies a relevant position, they could not motivate the increase in taxes without permission or notice. If this turns out to be true, and I don't see why he should come up with it, it would mean that not all Epik customers are treated the same. The more I go on, the more it all seems like a nightmare from which you can't wake up. Epik's chat service is also a very negative point as there hardly seems to be a difference between talking to a robot or talking to one of their operators. The responses pretty much all seem standardized, meaning they seem to give the same response to all of their clients which only increases frustration, anger, and stress levels. You feel fooled and like you are banging your head against a wall. Needless to say that when I have the opportunity, I will transfer all my domains to a more serious and professional service. I don't want to go into too much detail about all the problems I've had, mostly psychological, as a consequence of this horror. My advice is to rely on another registrar to manage your domains (there are so many of them), and to rely on another service to perform escrow (here too there are many). Last word goes again to all those who have been waiting for months to be able to withdraw money from the platform. Stay away from epik.

Since September 19th I sold a domain of $475 on epik, I haven't been paid. I have done countless verifications and still haven't been paid. People should be wary of such deals with epik. If you want to sell a site or domain please use Dan or Afternic and save yourself

The tech support is very good, the people are super friendly and helpful. Rob helped me to even troubleshoot some issues I had with Outlook, so I'm happy!