epicwaterfilters.comReviews of epicwaterfilters.com

3.1131 reviews
Industrial Supplies

epicwaterfilters.com

About epicwaterfilters.com

epicwaterfilters.com is listed under Industrial Supplies.

epicwaterfilters.com (epicwaterfilters.com) has 131 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Website: epicwaterfilters.com
Category: Industrial Supplies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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epicwaterfilters.com reviews

131 approved reviews, newest moderated first

Rosemary J.
Oct 23, 2026
I appreciate that the water filters…
I appreciate that the water filters arrive on time and ready to install in my pitcher. I feel I'm keeping my family healthy by filtering the water that we drink and use in cooking.
Suzanne
Oct 23, 2026
Had an issue with a leaking spigot on…
Had an issue with a leaking spigot on our dispenser. Customer service promptly sent us a new one free of charge, thank you! 5 stars and 2 thumbs up!!
T L.
Oct 23, 2026
Excellent!
Delivery was fast and I couldn’t be more pleased with my new water, pitcher and carbon block filter. I think in the long run it’s going to be easier for sure and also cheaper than buying and hauling water. Very satisfied.
Response from epicwaterfilters.comOct 23, 2026
So glad you're pleased with your new pitcher and filtered water! Not having to buy and haul bottled water anymore is definitely a plus. We appreciate the kind review! 🙂
Doug D.
Oct 23, 2026
No instructions or pkgng
Having only received my second filter replacement I remembered there were some things I first needed to do but no instructions like the time before that were printed on the box the filter was enclosed in. This time it came in no sort of packing just thrown in a bag. First filter or item of any kind I can remember with no protective packing. I’m sure it’s reducing waste and so on but no instructions or packaging is overboard
Response from epicwaterfilters.comOct 23, 2026
Hi Doug, I'm sorry about the inconvenience! We print a QR code on those bags that links to video instructions. If you've already disposed of the bag, here are the steps: 1. Remove the old filter cartridge from the casing by holding the very top and bottom of the casing and twisting the bottom counterclockwise. Then, discard the old filter (or save it for our recycling program, where you can send back 5 used filters and receive a free replacement). 2. Rinse the new filter cartridge under cold water for 1 minute to flush it. 3. Press the new cartridge into the casing's top cap, then screw the casing back together. If you removed the entire filter casing, make sure the gasket at the top is still in place. 4. Reassemble the pitcher. 5. Discard the first full dispenser fill or the first 2 full pitcher fills of filtered water. 6. Press the timer on the top of the pitcher/dispenser for 8 seconds to reset the 90 day timer (3 seconds to turn the timer on/off). Here's a video walking through the process: https://www.youtube.com/watch?v=I2l_hd4ubI8&list=PL8y5pczppMJaaCO2SRIr7niARhwq6MZ3m I hope this helps, and I appreciate you sharing your feedback about the packaging and instructions!
Dean
Oct 23, 2026
Very simple and easy
Very simple and easy. Great product!
Response from epicwaterfilters.comOct 23, 2026
Love to hear it Dean! So glad you're enjoying it!
Peggy U.
Oct 22, 2026
Had to ask for cartridge with new…
Had to ask for cartridge with new filter. I had previously been sent email that I was upgraded free. Have both now & glad to have great water.
Response from epicwaterfilters.comOct 23, 2026
So sorry about the mix-up with us sending you an uncased Pure XP cartridge for your first delivery of the new filter! I'm glad you're enjoying the clean water. Thanks for sharing your experience Peggy and for the support! ❤️
RANDI
Oct 22, 2026
I love that this company is local
I love that this company is local. They care about their product and the results of water tests. Delivery is fast.
Response from epicwaterfilters.comOct 23, 2026
We appreciate the local support! So glad you recognize the care we put into our products and filtration testing, and that delivery has been quick for you. Thank you for the kind words!! 🙂
Sandra M.
Oct 22, 2026
Epic water filters have transformed our water
Epic water filters have made our drinking water taste good. I am very grateful! I have been using them for several years and the transformation is amazing. Previous water testing found the water safe to drink but the high iron content made the taste objectionable. The Epic Pure (now Pure XP) filters have solved the problem. I no longer have to buy water at the grocery store.
Response from epicwaterfilters.comOct 23, 2026
So glad you're enjoying the quality of the filtered water Sandra and that we were able to solve this issue for you! Thank you so much for your support and for sharing your experience with our product! 🙂

epicwaterfilters.comReviews of epicwaterfilters.com

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About epicwaterfilters.com

About these reviews

More in Industrial Supplies

Top Armor

GemIQ - Headquarters

Academic chem lab

Seafarer Marine Supply Inc

epicwaterfilters.com reviews

I appreciate that the water filters…

Had an issue with a leaking spigot on…

Excellent!

No instructions or pkgng

Very simple and easy

Had to ask for cartridge with new…

I love that this company is local

Epic water filters have transformed our water