EntirelyPetsReviews of entirelypets.com

FRAUD. Placed order no email and i got charged. Worst Customer Service. No reponse to email and calls. Avoid them.

Tried to order a product online,at checkout it said there was an issue with the card,order didn't go through so no order number. I checked my card and found I only had $38 and some change on it order total was $51 and some change later that day account was at $0 and after calling card company found out entirely pets took the remaining money on my card and will not work with me to get it back. The card company has proof it was a withdraw from entirely pets and gave me an 800 number for them to call so I can get my money credited back but entirely pets will not do anything to resolve. I've never had a place take my money like this totally not safe to do business with entirely pets. I will be contacting the Better Business Bureau Zero stars! They're scammers!

Horrible customer service. My dog's medication was delayed for weeks because they would not respond to my vet. My vet showed me proof of trying to get them to respond. Then when they did send it they sent the wrong quantity. Even though the order confirmation email had the correct quantity. When I called to fix this I got put on hold for more than 10 minutes, then the call was dropped. Called again, another 10 minute hold and they came back to tell me it was my vet's fault. Could barely understand what they were saying, both times. I was trying to save some money. A few dollars. Totally not worth it. Go to a more well known provider.

I believe the negative reviews posted. I was skeptical but called and Agent said item was in stock and would ship same day. I ordered and it shipped same day. Best price and No Tax. Will be back. Call to be sure items is in stock to avoid disappointment

I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can’t cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.

Three weeks and I have yet to receive my order. hey come up with one excuse after another. I was charged $300 and have nothing to show for it except excuses. Customer service is unhelpful and belligerent. I would skip them and order elsewhere in the future.

Always happy with the customer service and my order arrived in a timely fashion. We live in Canada and I am often leary about things shipped via the postal system but they always come through! Also I am able to order product that isn't available in Canada so that is a huge bonus!

Site ripped me off . Never sent item , stopped responding ! Scammers or selective scammers at best