Enphase EnergyReviews of enphase.com

Response from Enphase EnergyOct 8, 2026

We’re sorry to hear about the frustration caused by the repeated Gateway reporting issues and the difficulty you experienced while seeking assistance. We understand how frustrating it is when a system that has been operating normally stops reporting. Our review found that the Gateway had stopped reporting on more than one occasion. While troubleshooting steps were provided, we understand that you also needed clarification on how to identify and reconnect the Gateway, and that your follow-up questions should have been addressed more clearly. When the Gateway is offline, our ability to remotely diagnose other system components, including the battery and microinverters, can be limited because the Gateway provides system monitoring and communication. The previous communication was intended to explain this limitation and the importance of keeping the Gateway online, not to suggest that support would be discontinued. Our team has sent you an email to assist with identifying and reconnecting the Gateway so that system communication can be restored and further support provided. We appreciate your patience while we work to help resolve this. If you need further assistance, please contact Enphase Energy Support at [email protected], and our team will be happy to assist you.

Response from Enphase EnergyOct 6, 2026

Thank you for your kind words and for sharing your experience. We’re glad to hear that Kevin provided knowledgeable and thorough service, including checking your solar system, electrical panel, and meter, and assisting with your utility inquiry. We truly appreciate your feedback and thank you for choosing Enphase Energy!

Response from Enphase EnergyOct 6, 2026

Merci pour votre retour et pour votre confiance envers Enphase. Nous sommes heureux de savoir que vous êtes satisfait de nos produits et de leur facilité d’installation. Nous prenons également en compte vos remarques concernant le transfert de garantie lors d’un changement de propriétaire ainsi que le comportement de charge de votre batterie. Vos commentaires sont précieux et seront partagés avec les équipes concernées afin de contribuer à l’amélioration de nos produits et services. Merci d’avoir choisi Enphase Energy et d’avoir pris le temps de partager votre expérience.

Response from Enphase EnergyOct 5, 2026

We’re sorry to hear about the frustration caused by the delays and difficulties you experienced while addressing the reported issues with your Enphase system. We understand your concerns about the red LED indication, the time taken to arrange service, and the incorrect replacement part being initially issued. Our review found that the battery/PCU concern and the separate microinverter LED concern involved different devices. The reported PCU had recorded an ACVOOR event, and a site visit has been scheduled for October 20, 2026, at 10:00 AM to troubleshoot the PCU/battery issue. We also reviewed the video you provided with our technical team and identified that the initial RMA was issued for the wrong device due to a serial-number mismatch. This has since been identified and corrected, and the return shipping label for the incorrect replacement has been sent to you. We are also working to ensure that the correct replacement part is provided for the reported issue. We understand that having to coordinate a service visit and follow up regarding the replacement has been inconvenient, particularly given the time involved. Our team will continue to support the resolution of both concerns and the scheduled site visit. If you need further assistance, please contact Enphase Energy Support at [email protected], and our team will be happy to assist you.

Response from Enphase EnergyOct 6, 2026

Thank you for sharing your feedback. We’re sorry to hear about the recurring issue with one of your batteries entering standby mode and the inconvenience of needing to contact support to restore its operation. We understand how frustrating it can be when this continues over an extended period. Your experience is important to us, and we encourage you to continue working with our Support team so they can assist with identifying the underlying issue. Thank you for choosing Enphase Energy.

Response from Enphase EnergyOct 1, 2026

We’re sorry to hear about the delay you experienced with your Enphase Store refund. We understand that you returned the unopened Gateway on August 11, 2026, following the return instructions provided, and that you had to follow up several times while waiting for the refund. Enphase aims to ensure that returns and refunds are processed as smoothly and promptly as possible. The delay occurred because the returned package was not shipped through the Store return channel, which required additional time for our teams to locate the shipment, verify the returned equipment, and complete the necessary return processing. Our teams worked to confirm receipt of the returned equipment and complete the required steps so that the refund could be processed. We’re pleased to confirm that the refund has now been processed. The funds should be credited within 5–10 business days, depending on your payment provider. We recognize that the overall timeframe was longer than expected and appreciate your patience while the return was being finalized. If you need further assistance, please contact Enphase Energy Support at [email protected], and our team will be happy to assist you.

Response from Enphase EnergyOct 5, 2026

Het spijt ons te horen dat de informatie over Enphase-producten, systeemtoegang en eigendomsoverdrachten voor u onduidelijk was. Enphase streeft ernaar klanten transparante informatie te bieden over de diensten en processen die met zijn producten samenhangen. Wat betreft eigendomsoverdrachten begrijpen wij dat de bijbehorende kosten onverwacht kunnen zijn, vooral bij de aankoop van een woning met een bestaand Enphase-systeem. Deze kosten dekken de validatie van het account en de updates die nodig zijn om het systeem officieel over te dragen aan een nieuwe eigenaar en de bijbehorende toegang, garantie en ondersteuningsdiensten te behouden. Meer informatie over het proces van eigendomsoverdracht vindt u hier: https://enphase.com/nl-nl/store/services/transfer-ownership Graag wijzen wij u er ook op dat de klantenservice van Enphase telefonisch bereikbaar is, 24 uur per dag en 7 dagen per week. Klanten kunnen op elk moment contact opnemen met het ondersteuningsteam voor hulp bij systeemtoegang, monitoring, eigendomsoverdrachten en andere vragen over Enphase. Ons ondersteuningsteam kan de systeemgegevens bekijken en klanten begeleiden bij de juiste vervolgstappen, afgestemd op hun specifieke situatie. Mocht u verdere hulp nodig hebben bij de toegang tot uw systeem of het afronden van een eigendomsoverdracht, neem dan contact op met Enphase Energy Support via [email protected]. Ons team helpt u graag verder.

Response from Enphase EnergySep 24, 2026

Nous sommes désolés d'apprendre que les informations concernant les produits Enphase, la couverture de la garantie et les transferts de propriété vous ont semblé manquer de clarté. Enphase s'efforce de fournir à ses clients des informations transparentes ; les conditions applicables aux produits et à la garantie sont disponibles sur notre site officiel. Concernant les transferts de propriété, nous comprenons que les frais associés puissent sembler inattendus. Ces frais couvrent les opérations de validation et de mise à jour du compte nécessaires pour transférer officiellement le système à un nouveau propriétaire et maintenir les services de garantie et de suivi associés. Vous trouverez plus d'informations sur la procédure de transfert de propriété ici : https://enphase.com/fr-fr/store/services/transfer-ownership Nous tenons également à préciser qu'un transfert de propriété ne réduit pas la durée de garantie applicable au produit. Sous réserve des conditions de garantie en vigueur, la garantie reste attachée au produit pour la durée initiale restante. La période de garantie est déterminée par la date de début de garantie applicable au produit et ne repart pas à zéro lors du transfert de propriété. Si vous avez besoin d'une assistance supplémentaire, veuillez contacter le service d'assistance d'Enphase Energy à l'adresse [email protected] ; notre équipe se fera un plaisir de vous aider.