EngineReviews of engine.com

If I could rate Engine as -1, I would. The customer service is non-existent, you get sent from pillar to post, repeating the same issue to new people who don't resolve anything. I was promised a callback from someone senior TWICE and no one called me. I've called 5/6 times over the course of one week and no one is resolving my issue. They give you travel credits when you sign up, then cancel flights, and don't refund the credits back. The worst company I've ever experienced - AVOID.

Two of my coworkers in the last two weeks had booked with hotel engine. No recervation at the hotel. Seems like a big scam.

I chose the wrong dates 1 night stay, I luckily chose a fully refundable booking. Tried to cancel thru the app no cancelation button. Called in the Punjabi Indian guy kept telling me he would call back. I insisted on speaking with someone. He tells me I’ll be refunded in 5-10 business days. I’m fcuking PISSED!!!

I paid for a 3 bedroom suite full kitchen. I got here to the hotel and was told only a 2 room with a mini fridge was booked. They only offered me $200.00 “credit”. They refuse to refund me the difference in price in which I paid and what I received. Pretty sure that is illegal. They literally stole my money.

Engine saves us a pretty large amount of money on our hotel stays for our small business.

Terrible customer service. I used my rewards and they then charged my credit card for my rewards. They charged me $159 for a room but the hotel gave me an invoice of $115. Could not get anyone at engine to acknowledge the issue. They then charged ME again for the difference of $159 and $115. So In total I was charged $188 for a $115 stay.

Last month I booked with Hotel Engine, now rebranded as "Engine". Their 3rd party (anonymous to the end user) misbooked the room and it was a mess. Called customer service but they were useless...promised to call me back but never did. The hotel fixed it but not Engine. Fast forward to Monday, when I booked an "all inclusive" room in Mexico. Now I don't trust Engine so I call the hotel and NO, your reservation in NOT all inclusive. Called Engine back and all they can say is sorry and you can cancel. Do NOT trust this site!!!

This company is hands down the worst to deal with on the hotel side. Multiple calls for one single reservation from them to see if they did their job right and the reservation is actually there along with their virtual credit card. If you tell them someone else called and did this already they ignore you and resume the same script. I never get calls from Expedia, kayak, booking or travelocity because they actually know how to do their job and not annoy hotel staff into doing it for them