Wendy Rogers G.
Will give them another try
Update: Engine reached out after my review and was able to assist with correcting the issue. Thank you so much for the support. Perhaps I will try again. After booking with the service within 2 hours, I realized the pricing was in USD, I'm Canadian, and booking in a Canadian city, doesn't make sense. I paid for the "Flex" - refundable, which turns out is only a travel credit. I contacted customer service within 2 hours of booking only to be told, "I'm so sorry" more than once. I will never use the service again, what a horrible experience
Response from EngineMay 5, 2026
Hi Wendy, Thank you for the feedback! Our team attempted to reach out to chat, and sent an email as well. We've also flagged the experience to our development team so we can improve our site for customers outside of the US. If the resolution offered via email doesn't work for you, please let us know.




